What to Do When Your Customers Expect an Immediate Response
It’s an age-old dilemma: how to balance customer support in the midst of juggling the never-ending list of tasks that running a business requires. But now more than ever, customers expect immediate attention to phone calls, emails, tweets, or online web chat questions. At Voice Link of Columbus, Inc., we have one solution to customers’ expectations of on-demand support — give it to them.
If your customers are requesting information, give it to them as quickly as possible with a live answering service that has the professional staff and technology to manage inquiries 24/7, 365 days of the year. With a team of trained virtual receptionists available around the clock, customers can be responded to quickly and competently.
The receptionists greet customers with the name of your business and are knowledgeable about your services so they can ask the most effective questions and provide accurate answers. Your customer’s requests and concerns will be handled according to your preferences, and you’ll have access to exact details of each call.
Ensuring that every customer call is answered by a live person without delay is a proven means of increasing customer loyalty. Callers who are greeted by an automated system or are a prompted to leave a voicemail are nearly 50% more likely to hang up. Missed calls mean missed opportunities to grow your business.
Keep in mind that answering services are also able to field more than phone calls. Customer’s access various communication channels these days, and while the phone call still reigns as the most personal, emails, text, and web chat support are certainly considered acceptable across businesses. An answering service with the most up-to-date technology platforms will manage all your customer inquiries, whichever channel they come through.
So if you’re customers are expecting an immediate response, deliver just that. For less than the cost of hiring a new employee, you can trust an answering service to meet your customer care needs. Day or night, outsourcing your calls will ensure that your customers are attended to with care and compassion, 24/7, 365 days a year.
Voice link offers 26 years of experience in medical and healthcare answering services and provides professional live answering services that exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.
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