Technicians and service providers are always under a great deal of pressure to attend to as many customers as they can, as quickly as they can. Whether their job is to fix a broken air conditioner, repair plumbing, or tackle landscaping, service providers of all sorts are on the go.
This typically means they have little time for answering phones or scheduling appointments. However, answering calls and scheduling appointments are the very tasks that keep them in business, so not giving them dedicated time and attention ultimately hurts their bottom line.
For this reason, many more service providers are partnering with live answering services that can provide friendly, prompt customer service whenever the service provider can’t, or even 24/7 if need be. The receptionists at live answering services are trained to help service providers of all types, including:
- Heating and Air Technicians
- Plumbing Businesses
- Property Management Services
- Landscaping Companies
- Cleaning Services
- Security Companies
- Repair Services
- Pest Control Companies
Live answering service receptionists provide numerous solutions for commercial or residential service providers, including:
- Answering incoming calls
- Providing information for frequently asked questions
- Patching through urgent calls
- Taking detailed messages for non-urgent calls
- Order entry & management
- Managing CRM
- Screening job candidates
Many times an answering service will act as a service provider’s front desk, eliminating the need for an in-office receptionist. Or some service providers choose to have the answering service handle rollover calls when the technician is on a job and can’t answer the phone, or during after-hours and holidays. Either way, they know that callers will be attended to quickly and that their needs will be taken care of. Answering service receptionists can also schedule service appointments and reminders according to the business owner’s instructions.
Whether your business is looking to deliver better customer service by responding to calls more quickly or by streamlining customer appointment scheduling and reminders, Voice Link of Columbus, Inc. has the telecommunication solution to meet your unique needs.
Voice Link’s answering services, virtual receptionist, and call center solutions can help you manage your business needs during peak hours, after-hours, on holidays and weekends, or around the clock, 24/7, 365 days a year, so that you can work more efficiently
Voice Link of Columbus, Inc. provides live answering services that exceed your expectations, at a low monthly cost with no hidden fees. We offer plans on a monthly basis, for businesses of all sizes and in all industries. Request information online or call us at (866) 758-5628 for a free consultation.