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As Summer Heats Up, Answering Services Help HVAC Techs Keep Their Cool

This is the season that has anyone working in the Heating, Ventilation, and Air Conditioning (HVAC) industry wiping sweat from their brows. And that sweat isn’t just from all the malfunctioning air conditioning units, it’s also from the long days and a breakneck pace that’s just the reality this time of year. By now, customers have long stored their winter coats and are relying on air conditioning to stay comfortable at work and at home.

But when HVAC systems aren’t functioning properly, they want relief and they want it quickly. So when they pick up the phone and call an HVAC business, they want to reach a live person, promptly, and they want to know when a technician will be able to get to them. If they receive voicemail, they may leave a message but this only increases their anxiety because they don’t know when the message will be heard, let alone returned. As the minutes tick by and the temperature in their office or home rises, they move on to the next HVAC business on the list.

No doubt HVAC is a competitive business, and it’s difficult to answer each call, especially when a technician is in the middle of a job or it’s after-hours. Plus, many HVAC companies operate with limited staff and resources, so they think they have no choice but to rely on voicemail. But there’s a much better solution that gives their customers peace of mind and allows the HVAC technicians and staff members to stay focused on their tasks.

Live answering services make it possible for those in the HVAC field to never miss another call or business opportunity again. The receptionists at a live answering service understand the demands HVAC workers face and can provide friendly, prompt customer service, 24/7. Live answering service receptionists can:

  • Answer all incoming calls
  • Dispatch technicians
  • Schedule appointments
  • Deliver messages by the preferred method: text, voice, email, pager, etc.
  • Distinguish between urgent and non-urgent calls
  • Boost revenue growth and profitability
  • Act as an extension of the business to reduce the need for additional staff

How and when an answering service works with an HVAC business depends on their unique needs and preferences. The receptionists can act as the business’s front desk, eliminating the need for an in-office receptionist entirely. Or they can handle rollover calls when the technician is on a job or on another call and can’t answer the incoming call. Or they can answer calls that come in after-hours, on weekends, and during holidays.

Answering service receptionists can also schedule service appointments and reminders according to the business owner’s priorities and instructions so that each day’s appointments flow easily. It’s just one more layer of service that helps HVAC technicians and their customers keep their cool.

If you want to work more efficiently while also improving customer communications, Voice Link of Columbus, Inc. provides live answering services that exceed your expectations to help you manage your HVAC  business needs during peak hours, after-hours, or around the clock, 24/7, 365 days a year. We offer plans on a monthly basis, for businesses of all sizes and in all industries. Request information online or call us at (866) 758-5628 for a free consultation.

 

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