No matter the size of your business operation, the desire to boost the corporate bottom line by spending less and maximizing productivity are universal goals. Businesses who utilize a virtual receptionist instead of hiring administrative and customer service staff are doing just that — to the tune of saving as much as $30K annually.
That may sound like a golden ticket to prosperity that’s too good to be true, so let’s take a minute to review a basic cost comparison.
Depending on your industry you’ll be hiring at least one person to fulfill the role of secretary, receptionist or customer service representative to handle tasks such as answering the phone, scheduling appointments, filling order requests, providing information about your company, handling complaints, and otherwise supporting your staff and business operations. The annual salary for one of these employees ranges from $28-37K.
The Bureau of Labor and Statistics Occupational Outlook Handbook reports that the median annual wage for office and administrative support is $34,740. That’s a monthly starting cost of $2,895.
That salary does not include intangible costs to your company, such as time lost due to sick days, work distractions, or lost leads after hours. In the case of the latter, requesting overtime for after hour call volume only adds to your cost.
In addition, employing on-site staff means that you’ll be responsible for maintaining up-to-date technology, equipment, and training. According to the 2018 Training Industry Report, companies reported spending 11% of their budget on learning tools and technology. Overall, on average companies spent $986 per learner.
When you hire a virtual receptionist from a company like Voice Link of Columbus, Inc., you get a professionally trained team to provide a consistent experience across customer channels with coverage 24/7 even under emergency situations, which means there is always a live voice on the other end of your business line.
You can customize the services of our virtual assistants to meet your office needs and hire on a month-to-month service agreement starting at $29.99 a month. That’s a basic annual outlay of $359.40 that eliminates lost leads, gaps in coverage, training and technology maintenance.
At Voice Link, we leverage our extensive experience and leading-edge technology to develop a flexible solution to provide maximum results that are truly cost-effective. It’s a single business decision that could mean the difference of more than $2,000 a month staying in the operating budget.
Our monthly plans contain no hidden fees and are tailored to suit your unique needs. Request information online or call us at (800) 262-2799 for a free consultation.