The Benefits of An Answering Service for Small Businesses

blog benefits of answering service for small businesses

So, what exactly are the benefits of an answering service for small business owners? We’re going to cover that in detail, but first, let’s take a quick look at the small and mid-sized business ecosystem.

According to online E-commerce business incubator Oberlo (Shopify):

With so many small businesses in the U.S., it’s no surprise that small businesses generate the majority of jobs in the United States. According to the Small Business Administration, small companies create 1.5 million jobs annually and account for 64 percent of new jobs created in the U.S. (Fundera).

Past year statistics show us that small businesses have always been an integral part of the U.S.’s economy and growth. They offer job opportunities, financial growth, and an array of unique products and services. So whether or not they become larger corporations, they contribute to economic growth.

Over 90 percent of the business population represents small- and medium-sized businesses, also known as SMEs (SalesForce). And as the last statistics showed, small companies are responsible for creating a large number of jobs. 

Small business owners are the backbone of our business community. 

They need business and technology solutions to survive and thrive in a fiercely competitive climate. An answering service for a small business solution may be just what you’re looking for.

And at Voice Link of Columbus, (a 24/7 answering service) we have the technology and solutions that business owners and operators need. We have over 30 years of experience helping small business owners, just like you, streamline their operations, improve their customer service, and grow their bottom line. 

Your call volume might be high, medium, or low. But I think we would all agree that every call is important. You simply can’t afford to miss calls. Answering service technology might be just what you’re looking for. 

In this post, we’re going to drill down into three core benefits of answering service solutions for small businesses.

As a business owner how would you like to:  

  • Stand Out From Your Competition and Strengthen Your Corporate Brand
  • Improve Your Customer Service (Without Trying!)
  • Improve Your Operations and Your Bottom Line

We’ve got a lot to cover, so let’s get started. 

Stand Out From Your Competition and Strengthen Your Corporate Brand 

Are your competitors missing calls? Do they have after-hours live phone answering capabilities? Are their customers hanging up when they get transferred to an electronic auto-attendant, which is really just a glorified answering machine?

If that’s the way they are handling important customer phone calls, you have a chance to get a leg up on your competition. According to technology research giant Gartner Group, when a customer calls you, nothing screams great customer service like a live voice on the other end of the line. 

Improve Your Customer Service (Without Trying!)

An answering service for a small business is also a virtual receptionist service. Virtual receptionist services are available to you twenty-four hours a day. This can make your business look bigger than life. 

The answering service team is highly trained to take your calls and follow your customer service protocols “to a T.” 

Businesses can use an answering service during lunch hours and after hours for emergency calls, during employee absences, or in place of a full or part-time receptionist employee. Our virtual receptionists are trained to answer every phone call professionally, to get the right information that your team needs, and to accurately route the call every time. 

Now that’s customer service!

Improve Your Operations and Your Bottom Line

That’s right. In addition to improving your brand, your customer service, and your sales, you can increase your bottom line. According to online small business credit advisor Biz2credit: 

Paying for business answering services can actually earn your small business money. Yes, hiring a virtual receptionist does cost money, but having a live person answer your business phone and route calls, take messages, and schedule appointments for you can massively increase customer happiness and retention.

With an easy-to-implement, affordable answering service for small business solutions, you can potentially add significant value to your business overnight. 

Here are just a few benefits:

  • Cost-Effective Services
  • Follow Your Customer Service Protocols Meticulously
  • Web Portal Accessibility for Secure Messaging
  • 24/7 Availability
  • After Hours Answering
  • Customizable Communications
  • Appointment Scheduling
  • Secure/Encrypted Communications App – for Regulated Information Like Healthcare 

Virtually any business, of any size and scope, can benefit from a live answering service or virtual receptionist technology solution. We have an incredibly diverse client base, from repair shops to hospitals and everything in between.

Voice Link’s solutions are also flexible and integrated. 

We provide automation with a human touch.

So How Do You Implement an Answering Service Solution?

It’s as easy as dialing (800) 262-2799 to:

  1. Schedule a Consultation
  2. Build a Custom-Tailored Plan
  3. Launch Your Service

Sound too good to be true? It’s not. At Voice Link, we say what we mean and we mean what we say.

Maybe you still have a few questions?

An answering service for a small business solution might be just the right choice for you. 

Call us today at (800) 262-2799, or get in touch with us online. Our experts are waiting for your call.