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What Can A Healthcare Virtual Receptionist Do For Your Practice?

healthcare virtual receptionist

That’s a great question.

Healthcare professionals understand the need for human and technology-based communications platforms. 

But what about cost and compliance issues? After all, the healthcare space is heavily regulated and has special requirements, right?

Right. And at Voice Link of Columbus, we have the technology and solutions that healthcare professionals need.

Medical practices, clinics, and facilities are busy places, and healthcare professionals understand that every call and message is essential to patient care. Handling the high volume of phone calls and messages in a healthcare enterprise can definitely be challenging. 

But there is good news. There are purpose-built communications platforms that can help medical practices and facilities of all sizes manage their secure messaging needs. Virtual receptionists are one of those solutions.   

In this post, we’ll discuss the critical benefits of healthcare virtual receptionists for medical professionals.

You will gain a better understanding of: 

  • What a Healthcare Virtual Receptionist Is
  • The Potential Benefits to Healthcare Professionals and Organizations
  • HIPAA Compliance Requirements
  • How You Implement the Technology

So let’s get started with the basics.

What Is a Virtual Receptionist? 

Aren’t chatbots and auto-attendant voicemail technologies replacing human receptionists? The answer to that question is emphatical “no”. From online customer experience giant Customer Think:

According to Gartner, only 9% of customers report solving issues via self-service technologies. Despite a vocal minority of chatbot evangelists ready to anoint live chat and self-service as the new king of customer experiences, when push comes to shove, nothing can replace a human on the other end of the line.

Virtual receptionists are your virtual human resources that use human intelligence, not artificial intelligence, to interact with your patients and other critical clinical customers such as labs, pharmacies, etc. These trained professionals are available 24×7, or whatever schedule your practice requires, to pick up the phone and provide live customer service. 

At Voice Link, we agree that nothing can replace a human on the other end of the line when it comes to critical healthcare messaging. We also value technology’s role in modern communications.

That’s why we offer technology solutions like secure, encrypted messaging apps to augment your human virtual receptionists. Technology and human resources together provide an end-to-end healthcare communications platform.

What Are the Benefits to Medical Professionals?

Here are just a few:

  • Secure/Encrypted Communications App
  • Cost-effective Services
  • Follow Your Protocols
  • Web Portal Accessibility for Secure Messaging
  • 24/7 Availability
  • After Hours Answering
  • Customizable Patient Communications
  • Appointment Scheduling

Virtually any healthcare organization, of any size and scope, can benefit from a virtual receptionist technology solution. Our clients include hospitals, physician practices, clinics, and everything in between.

Voice Link’s solutions are also flexible and integrated. 

For example, providers and other members of your group can attach dictations and notes to the secure messaging app that are then downloadable directly into the patient’s EMR. And the virtual receptionists are also flexible—service can be after hours, 24×7, overflow, etc. 

We provide automation with a human touch.

And it’s not just us saying it. When online technology ranking giant Gartner Group says “nothing can replace a human on the other end of the line”, healthcare professionals and executives take notice. 

Are the Solutions HIPAA Compliant?

Yes. All virtual receptionists are rigorously trained in HIPAA regulatory compliance requirements, and all apps and communications are encrypted. Receptionists are also trained on how to handle urgent and non-urgent calls. They also know your office hours and personnel schedules and availability, as well as other critical practice metrics.

How Do You Implement the Technology?

This is the easy part. It’s as easy as 1-2-3:

  1. Schedule a Consultation
  2. Build a Custom-Tailored Plan
  3. Launch Your Service

Sound too good to be true? It’s not.

Healthcare virtual receptionists might be just the right choice for your medical practice. 

At Voice Link, we help healthcare organizations just like yours find their perfect communications solution every day.


Call us today at (800) 262-2799, or get in touch with us online. Our experts are waiting for your call.