Answering Service Blog

There was once a day when you probably had doubts about embracing a new business tool or technology, thinking that the risks would surely outweigh the rewards. Later, after you’d made the leap, you wondered why you ever hesitated in the first place and how you functioned without that tool or technology. Usually, it’s our…

A loved one’s end-of-life experience is one of the most critical and sensitive times for a family. Every moment can feel urgent and tender for all who are involved in a loved one’s passing, and it’s certainly no time to worry about whether or not critical services such as hospice care and a funeral home will…

On average, loyal customers are worth up to 10 times as much as their first purchase, according to a survey by the White House Office of Consumer Affairs. The same survey reveals that it’s 6-7 times more expensive to acquire a new customer than it is to keep a current one. So if business owners across…

If you’re like most business owners, the majority of your marketing budget is poured into creating awareness about what you do and then convincing customers to call for more information or to make an appointment. And like most business owners, what remains of your marketing budget can’t begin to cover adequately handling the calls when they…

Today’s customers have the world at their fingertips—at least when it comes to finding information. Online websites and reviews help consumers research how and where to purchase everything from products like computers or cars and services such as medical or legal care. However, what today’s customers don’t always have—yet is really what they want most…

The death of a loved one is one of the most emotional and stressful experiences anyone can experience, which is why planning a funeral needs to be as easy as possible. Funeral directors often become an extension of the deceased’s family during this sensitive time of transition, and must be available 24/7 to answer questions…

Business owners hire answering services for a wide variety of reasons. Maybe your business is booming with new customers and an increased call volume is making it more difficult to maintain the same level of high-quality care and service to all your customers. This slip in customer service is starting to stunt the growth your business…

In our increasingly technology-focused virtual world, businesses large or small are expected to be ‘always-on,’ ready to attend to customers 24/7 regardless of office hours. And ‘always on’ means that a live representative of your business answers a customer’s call, not voice mail. Here’s proof. The Consumer Reports National Research Center surveyed 1,016 adults about the most…

All across the state of Georgia, healthcare practices are turning to voice answering services in order to better serve their clients and grow their businesses. Healthcare practices — from large hospitals to small clinics — are seeing proof that prompt answering by a friendly, empathetic person beats voicemail every time. It shows your patients that…

The customer service landscape is changing. Research shows that consumers are making more inquiries than ever, and the majority will take their business elsewhere if they don’t receive a prompt and positive customer service experience. Consider the following: An American Express Survey revealed that 67% of customers have hung up the phone out of frustration…