Answering Service Blog

While the concept behind answering services is not new, the technology and capabilities are continually evolving as business demand change and technology improves. Today’s answering services have a variety of options for how to manage your calls. Incoming calls can be automated, meaning they auto-matically go to a voice mail prompt system, or they can…

Customer service can be complex. Study after study attempts to pinpoint the right mix of service offers and pricing that makes customers happy. But customer satisfaction is just the beginning. It’s customer loyalty that’s priceless, and that builds a business. While business owners know this, they’re also often baffled by what to focus on in…

Live answering services can manage a wide variety of tasks beyond answering calls. Many people are pleasantly surprised when they realize that the receptionists at a call center are capable of taking on more tasks to make their day-to-day operations run more efficiently. Here are just a few of the ways answering services can lighten…

Losing a loved one rates as one of the top five most stressful events in a person’s life, and planning for the logistics of a funeral and burial add to the emotional toll. Funeral home directors and their staff bear a great responsibility for helping family members navigate these times with as much ease and…

Growing your business in today’s competitive market can be a challenge, and most business owners are looking for tools that help them work smarter, not harder. Answering services are one of those tools. By using custom scripts and screens according to your unique specifications, an answering service will assume your company’s image anytime, 24 hours…

Handling phone calls is an essential aspect of any business, no doubt about it. And while business owners want their phones to be ringing off the hook, answering and managing all those calls is time-consuming and often distracting. But unanswered or unreturned phone calls is like giving potential customers the silent treatment—and in the business…

Receptionists play such an important role for any business, and how they interact with callers on the phone can either build or break customer loyalty. Receptionists are often, figuratively and literally, the voice of a business, and any bad habits in how they handle calls reflect poorly on the company. Here are the top 7…

Many customers say they prefer working with small businesses because they’re more likely to receive personal attention. In fact, according to an American Express Survey, 80% of Americans believe that smaller businesses place a greater emphasis on customer service than large businesses. While this is great news for small companies, it can also present a…

There was once a day when you probably had doubts about embracing a new business tool or technology, thinking that the risks would surely outweigh the rewards. Later, after you’d made the leap, you wondered why you ever hesitated in the first place and how you functioned without that tool or technology. Usually, it’s our…

A loved one’s end-of-life experience is one of the most critical and sensitive times for a family. Every moment can feel urgent and tender for all who are involved in a loved one’s passing, and it’s certainly no time to worry about whether or not critical services such as hospice care and a funeral home will…