Every single phone call in the real estate business is a link to a potential buyer or seller. When a realtor’s phone rings it could be a buyer ready to make an offer or a seller ready to accept one, or anything in between. Prospective and current clients expect real estate agents to be professional…
Mark Slatter has joined the Voice Link of Columbus, Inc. team as Chief Operating Officer. Mark brings with him almost 3 decades of experience in the communications industry, leading initiatives to improve processes and support continued growth. Mark managed the team at MAXIMUM Communications as Vice President of Operations in Cincinnati, Ohio for over…
The tasks virtual receptionists can tackle extend well beyond answering calls and taking messages. A virtual assistant can be more like a personal assistant than many people realize by managing your calendar and schedule and making reservations or placing orders for you. When you take advantage of all the ways a virtual receptionist can help…
If you work in the healthcare industry, you already know how crucial it is to protect your patients’ health information (PHI) in compliance with HIPAA regulations. Your practice can be fined up to $1.5 million for unprotected PHI, even if the breach is accidental or unintentional. For this reason, texting to mobile devices has become…
Virtual receptionists can be the perfect customer service solution for any business, but it all depends on how they interact with your callers on the phone. Virtual receptionists are often the voice of a business, figuratively and literally, so any bad habits in how they handle calls reflect poorly on your whole company. Here are…
According to Consumer Affairs, virtual receptionists are continuing to grow increasingly popular because they can handle a high call volume and answer phones 24/7. They cost substantially less than hiring someone to do the same job, as we explored in How Businesses Can Save $30k By Hiring A Virtual Receptionist. Many types of businesses of…