Looking for a way to improve your business’s sales? Consider hiring an answering service, like Voice Link. Spending money to make money might seem counterproductive, but in reality, hiring an answering service is a great way to improve your business’s bottom line. Here are 4 ways an answering service can improve your sales. 4…
Icy roads keeping employees at home? Hurricanes or tornadoes heading your way? In the case of a severe weather event, does your business have a plan in place to keep your employees safe, your customers engaged, and your operations up and running? It’s important for businesses of all shapes and sizes to be prepared for…
Whether you are new to the idea of using a virtual receptionist, or you are searching for a new answering service provider, you probably have a lot of questions. For over 30 years, we’ve been at the forefront of dedicated virtual receptionist services. This list represents some of the most common questions we get asked…
Every company has a wish list of things that will make the business more successful. Therefore, we’ve compiled five wishes every company has and explained how hiring a virtual receptionist service, like Voice Link, can make those wishes come true. Top 5 Wishlist Items Never Missing Phone Calls Not only are missed calls…
What to Do During a Data Breach In the business world, a data breach is an unauthorized or unwanted entry into a computer system that allows cyber hackers to access customer data such as passwords, credit card information, Social Security numbers, banking information or even medical information. Data breaches are not only a costly…
In today’s on-demand world, your customers want customer service on-demand. One of the most common points of friction in a customer service experience is when a customer is put on hold. No matter if it’s 60 seconds or 6 minutes, it’s just too long. Even when your company has a stellar customer service reputation, being…