Blog
Inside Look: Virtual Receptionists or Hiring Your Own?
As a small or medium-sized business owner, you are in a never-ending cycle of looking for ways to stay efficient, competitive, and poised for growth while managing your costs. And while there is no argument that having a live receptionist answer your phones creates a better customer service experience, the debate is whether or not…
How Virtual Receptionists Can Help Businesses Post-COVID
Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic, in the post-COVID world, small businesses are still taking advantage of those cost-effective virtual tools over face-to-face and physical workspaces and people resources, including virtual receptionists. As more and more offices move permanently to remote workspaces, the need for…
4 Ways Virtual Receptionists Can Save You Money
Maybe you’ve considered hiring a virtual receptionist to help make sure your business never misses a call. But don’t just think about the cost of hiring a virtual receptionist; think about how much money they can save you. Here are 4 ways they can help increase your business’s bottom line. A Virtual Receptionist Means…
Voice Link of Columbus, Inc. Receives Second Review on Clutch, Continues 5-Star Streak
The call center industry has become one of the biggest and fastest-growing industries in the market today. More and more businesses are relying on call center services to help with their processes, services, and even products. According to a study conducted last 2020, there is an estimated $200 billion in current overall call center marketplace…
Phone Answering Services for Small Businesses
If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…
How Live Receptionist Services Can Make Small Businesses Look Like A Big Deal
Better, more personalized customer service comes from smaller businesses compared to bigger ones—at least that’s how 80% of American consumers feel. According to an American Express survey, consumers believe that smaller businesses place a greater emphasis on customer service and believe that smaller businesses value their purchases and their loyalty more than big businesses. That…
