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Small business owners often put in long hours during the day because they often do not have the resources to hire a big staff to handle each aspect of their business. They end up doing everything themselves, including answering business calls. Their voicemail box is overwhelmed with messages. If they do not respond to their…

For many business owners, the idea of an answering service may seem like a concept that has very little relevance in today’s hyper-competitive business environment. The widespread use of mobile devices that feature voice messaging functionality – and the widespread use of text messaging as a tool would lead one to believe that an answering…

Every business has one goal in mind, to maximize profits. It can be very difficult to maximize profits when faced with increasing supply costs, a decrease in consumer spending, and other issues businesses have to face regularly. This leads businesses to have to look to minimize expenses. After all, you can increase profits by either…

Congratulations, your business is growing! But you’re starting to get overwhelmed with nuisance and general information calls at all hours of the day. Your administrative assistant spends all their time answering the phone instead of taking care of your clients and assisting you. And you’re missing many of the really important calls. Does any of…

As a business grows, the cumulation of tasks sometimes starts to outpace the number of people you have to complete them. One of the first responsibilities that begin to get out of control is reception; answering phones, booking appointments, and all the necessary day-to-day tasks to keep the rest of the business busy. If you…

The COVID-19 pandemic put extreme stress on not only the medical office as a workplace but also increased the number of patients calling in looking for answers. As variants of the virus continue to evolve, and vaccinations and boosters are developed to keep up, the questions continue. Having an after-hours medical call answering service is…