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According to Consumer Affairs, virtual receptionists have grown increasingly popular because they can handle a higher call volume, answer phones 24/7, and may cost substantially less than hiring someone to do the same job in person. At Voice Link of Columbus, we know firsthand that finding a good virtual receptionist can make all the difference in…

If you run a busy medical practice, you know all too well how difficult it can be to manage after hours calls. If you’re considering hiring a virtual receptionist or call center but don’t know where to start, you’re not alone. Sherry Donaldson of Columbus Home Medical Equipment was in that position not long ago,…

Business is booming, and your phones are ringing off the hook. You wouldn’t complain. However, there does seem to be a problem. The two receptionists you’ve hired to organize patient records, fax prescriptions, respond to emails, bill insurance companies, AND answer the phones are only doing one thing: answering the phones. While booking appointments are…

Watch as JoAnn Fussell, President of Voice Link in Columbus, Georgia, share about the company.  

Here are some of the challenges college call centers face:   Long hold times: There are several reasons why college call centers can have long hold times. 1. The Interactive Voice Response (IVR) system is not set up correctly. 2. The college call center is short-staffed during peak times of the year.   Trapping the…