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3 Reasons Columbus Home Medical Equipment Chose Voice Link For Their Answering Service
If you run a busy medical practice, you know all too well how difficult it can be to manage after hours calls. If you’re considering hiring a virtual receptionist or call center but don’t know where to start, you’re not alone. Sherry Donaldson of Columbus Home Medical Equipment was in that position not long ago,…
What is a Live Answering Service?
Business is booming, and your phones are ringing off the hook. You wouldn’t complain. However, there does seem to be a problem. The two receptionists you’ve hired to organize patient records, fax prescriptions, respond to emails, bill insurance companies, AND answer the phones are only doing one thing: answering the phones. While booking appointments are…
Voice Link Video Debuts on YouTube
Watch as JoAnn Fussell, President of Voice Link in Columbus, Georgia, share about the company.
College Call Center Challenges
Here are some of the challenges college call centers face: Long hold times: There are several reasons why college call centers can have long hold times. 1. The Interactive Voice Response (IVR) system is not set up correctly. 2. The college call center is short-staffed during peak times of the year. Trapping the…
What questions should you ask when looking for an answering service?
You decided it is time to get an answering service to help answer your calls. How do you decide which answering service will work for you? Do you know the right questions to ask and how will you select the right answering service for your company? I am here to tell not all answering services…
Benefits of A Medical Answering Service
While many people think that understanding the benefits of a medical answering service is just to have someone answer the phone for doctors after hours when there is an emergency, in today’s world the benefits are far more complex and important. Here are some of the things that you should know and consider when…
