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Why You Should No Longer Answer Business Calls In-House
More and more businesses these days are transitioning from having staff members answer all incoming calls to hiring a call center. At first, many business owners wonder if this transition will cost more in the long term, or if their customer service will suffer. But hiring the right call center is an investment in the growth of…
Why Gentiva Hospice Columbus Chose Voice Link as Their Answering Service
Gentiva Hospice Columbus, Georgia, serves an average of 200 patients a day. For office manager Jenny Folds, having the right answering service brings great peace of mind. She also knows firsthand how not having the right answering service can be a nightmare. Gentiva Hospice Columbus had used the local Voice Link of Columbus for several years and…
4 Questions to Ask Yourself When Choosing a Medical Answering Service
Your answering service is an extension of your practice, and it’s important to treat it as such. The team at Voice Link of Columbus knows this inherently through experience. The founders of Voice Link worked in the medical field and created the answering service to fill their need for a highly professional service at a reasonable rate….
A Cry for Help: 5 Signs You Need an Answering Service
You’ve been running a successful business, and your phones are frequently ringing to prove it. But as your business has grown, the strain on your staff may have increased too. At Voice Link of Columbus, we’ve repeatedly seen how hiring an answering service lightens the load for business owners and their teams in ways they hadn’t even…
Weighing the Pros & Cons of a Live Answering Service
At Voice Link of Columbus, we understand that managing phone calls is an essential aspect of any successful medical practice or business. When handling the daily or after-hours calls becomes too taxing on your staff, you may want to consider hiring an answering service. The most pressing question at that point is which choice you should…
The Top 3 Qualities of a Good Virtual Receptionist
According to Consumer Affairs, virtual receptionists have grown increasingly popular because they can handle a higher call volume, answer phones 24/7, and may cost substantially less than hiring someone to do the same job in person. At Voice Link of Columbus, we know firsthand that finding a good virtual receptionist can make all the difference in…
