Every company has a wish list of things that will make the business more successful. Therefore, we’ve compiled five wishes every company has and explained how hiring a virtual receptionist service, like Voice Link, can make those wishes come true.
Top 5 Wishlist Items
- Never Missing Phone Calls
Not only are missed calls a nuisance, but they also have a negative impact on your company. First of all, missed calls lead to missed revenue opportunities because not answering when a returning customer is in need, can send them to a competitor. Missed calls also turn away potential leads. In fact, 80% of callers sent to voicemail won’t leave a message. Instead, they hang up and look for another company to provide the product or service they desire.
When you partner with a virtual receptionist service, like Voice Link, all of your calls are answered by a professional who, in turn, will ensure that your returning customers get the help they need and that your leads get sent to the proper channels. And, the best part of all is that Voice Link can answer your calls 24 hours a day, 365 days a year, so you’ll never miss a call again.
- Answering Calls Efficiently
It’s not just important that your calls get answered, but it’s essential that they get answered efficiently. When you allow Voice Link to take care of your calls, we become an extension of your business, so your calls are answered with efficiency. Efficiency to our agents means the caller doesn’t sit on hold for too long and when they ask a question or make a request, they are directed to the correct contact to serve their needs.
- Getting Customers The Right Information In A Timely Manner
Great customer service goes beyond just being polite and addressing customer questions and concerns. It also includes getting your customers the answers they need in a timely manner. Whether your customers just need a quick question about your operating hours, or have a billing question, our team of professional agents can provide them with the information they need.
When you allow a virtual reception service, like Voice Link, to field your calls and take over your customer service operations, we can ensure that your customers are helped in a timely manner.
- Improving Customer Service Efforts
Excellent customer service is essential for any business. Without it, you run the risk of losing customers, which leads to lost revenue. In fact, did you know that more than half of Americans have decided not to make a planned purchase with a business due to bad customer service. Plus, bad customer service can lead to people speaking ill about your business to others, which leads to even more lost revenue opportunities.
Voice Link prides itself on the fantastic customer service we provide. When you partner with us, we become an extension of your business, and that means that we will provide your customers with excellent customer service so that your customer service efforts improve in a major way. And, when you allow us to take charge of your call center and field your calls, we will ensure that your customers get the proper attention, care, and courtesy they deserve.
- Improving Profits
Making more money is definitely on every company’s wish list. And, hiring a virtual receptionist is the perfect way to improve your profits.
A virtual receptionist ensures you never miss a phone call again, which allows you to follow up with any new leads and current customers ASAP, which can help boost your revenue. And, because virtual receptionist services help improve your customer service, your customers will be satisfied, and happy customers are more likely to spend more money on your products and services as well as refer your business to others.
Check out our new and improved Missed Revenue Calculator to see just how Voice Link can help improve your profits.
Find Your Plan
The excellent services Voice Link provides checks every item off of your wish list! Voice Link of Columbus, Inc has over 30 years of experience in complete telecommunication solutions. Let us help improve your profits and your customer service by answering your calls 24/7. Find your plan, check out our pricing options, or give us a call at (800) 262-2799 for a free consultation.