Five Easy Ways to Benefit By Hiring A Virtual Receptionist

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Every business has one goal in mind, to maximize profits. It can be very difficult to maximize profits when faced with increasing supply costs, a decrease in consumer spending, and other issues businesses have to face regularly. This leads businesses to have to look to minimize expenses. After all, you can increase profits by either increasing total sales or by reducing expenses. Because it can be easier to control expenses in some cases, a lot of businesses will look to do exactly that during times of economic instability. A good way to cut costs without negatively impacting your business is by outsourcing your receptionist duties to a virtual receptionist. Wondering how a virtual receptionist can help you cut costs? Here are some of the ways you can reduce costs by doing exactly that. 

1. Reduce Salary Costs

To recruit top talent when you have in-house front-office workers, you typically need to provide very competitive compensation and even bonuses. A pay rise may also be required at least once or twice a year, in addition to the aforementioned. There are also additional monetary and legal obligations, taxes, etc. This may lead to overhead creep and unforeseen costs. On the other hand, when you employ a virtual receptionist service to handle your front office needs, you can bargain a charge that is based solely on the number of hours worked and the exact services you require.

2. Reduce Time Spent on Recruiting and Onboarding

Another major area you end up saving a lot of money from outsourcing to a virtual receptionist or a service is in recruiting and training. When you outsource to a professional that handles it for you, it takes away the recruiting process entirely. After all, they are professionals at their job. There’s no vetting needed once you identify a company or person that can handle your needs. You also avoid having to worry about training new employees. The time and attention needed to train new employees can be better spent elsewhere in your business. If you deal with constant employee turnover, you could be wasting a lot of valuable hours dedicated to employee onboarding. This is time that could be better spent on result-producing activities for your business. 

3. Reduce Health Benefit Expenses

An excellent benefits package for health insurance is expected of full-time employees. This can attract qualified workers to your company and aid in the retention of top staff. However, a top-notch health insurance program could set your business back by no small amount. Your organization does not give health insurance benefits when you outsource your front office requirements to a virtual receptionist. 

4. Reduce Employee Training Costs

It takes a lot of time and effort to train new personnel, and your business will pay a price for this task. However, instruction is frequently a continuous process. After all, you might decide to adopt new technology or give your receptionist new jobs as time goes on. When you engage a virtual receptionist to fill a front office staffing gap, the expense of training is covered by the service provider you hired. Modern virtual receptionist services will be equipped with the most recent practices, tools, and training.

5. Reduce Downtime

In-house receptionists generally cannot work non-stop throughout the workday. They will need to take regular breaks throughout the day, and they usually will take a long break during the lunch hour. Employees also get sick occasionally and have to miss work. During these times, phone calls may be missed, and important tasks may be delayed. In some cases, this downtime could result in lost money for your company. With virtual receptionist services, your calls and tasks are tended to during all scheduled hours without fail.

As you can see, there are plenty of benefits that you can get from outsourcing your receptionist duties to a virtual receptionist service. Leveraging a virtual receptionist service can help to drastically reduce expenses and help you increase your bottom line.

Voice Link is here to answer the call! Our virtual receptionists can answer your customer’s calls 24 hours a day, during holidays, and even on weekends if you like. That means you can extend your office hours—without you having to be there. Request a Quote today or you can fill out our survey to find the plan that’s right for you.