The last thing anyone wants to hear when they call a healthcare provider’s office with an urgent medical question is “please hold.” However, due to the inherently busy nature of medical practices that’s all too often what callers do hear, regardless of the size and nature of the practice.
Solo practitioners struggle to keep up with the daily phone calls that keep the practice running, while larger medical facilities often have complicated phone systems that send callers through a maze of voicemail options. Meanwhile, the administrative task of answering, returning, and managing calls takes a toll on the staff. For this reason, more healthcare providers all across the medical industry are turning to the virtual receptionists at a live answering service for help.
The virtual receptionists at an answering service, or call center, are equipped to handle any call volume, any time of the day or night. Some doctors or medical providers rely on virtual receptionists for after-hours support, while others count on them for backup call answering when in-house receptionists or staff can’t answer a call. Many other practices or providers rely on virtual receptionists for comprehensive, around-the-clock call answering.
Professionally trained to be HIPAA compliant, the virtual receptionists at an answering service are sensitive to the needs of each healthcare provider or medical practice. They use customized scripts for each medical provider to act as an extension of that practice’s team so that calls are attended to promptly and accurately.
Meanwhile, the in-house front desk staff is free to focus on checking patients in and out, and staff members are able to focus on the work at hand without having to attend to unnecessary or distracting calls. As a result, team members are able to provide more comprehensive and attentive care for their patients.
While each medical provider is different from the next, any type of practice or healthcare provider can benefit from the professional virtual receptionists at a live answering service, including:
- Medical offices
- Urgent care clinics
- Family physicians
- Eye doctors
- Physical therapy providers
- Hospice providers
- Home health organizations
- Medical equipment companies
The virtual receptionists keep track of on-call schedules and a practice’s priorities for how to respond to urgent and non-urgent calls. Answering service receptionists also log and record all calls accurately so that providers have access to detailed information about how each call was handled.
Voice Link of Columbus, Inc. makes secure communications even easier with a dedicated app that lets healthcare providers text patient information without putting PHI at risk. Providers can send secure messages to other care team members, and can also attach their dictation to that message. The message can then be downloaded directly to the patient’s electronic chart.
Operating out of Columbus, GA, Voice Link of Columbus, Inc. has earned an 82% referral rate for medical telecommunication needs, including call answering, secure messaging, and appointment scheduling services that save healthcare providers valuable time and money while improving patient satisfaction and loyalty.
Day or night, outsourcing your healthcare or medical practice’s calls will ensure that your patients are attended to quickly with care and compassion, 24/7 hours a day every day of the year. Voice Link offers over 30 years of experience specializing in medical answering services and provides HIPAA-certified live answering services that exceed your expectations.
To learn more about Voice Link’s month-to-month service agreements, expert virtual receptionists, and state-of-the-art technology request information online or call (800) 262-2799 for a free consultation.