Outsourcing calls is becoming an increasingly popular tool for many competitive business industries, and the legal field is no stranger to the trend. Many legal practices already outsource billing, and now many are also outsourcing their phone calls in order to save time, money, and improve client services overall.
It’s no secret that attorney’s offices are routinely over-scheduled. The days are often stressful, especially when appointments are running behind and clients are impatient. Meanwhile, your reception staff is most likely busy answering the phones that are usually ringing off the hook instead of tending to the clients in the office. Plus, when your staff is too busy to catch all the calls, many of your clients are getting your voice mail, which is always frustrating.
By outsourcing calls to an answering service, you free up time and energy for all your team members. Client calls are directed to a live operator who screens the calls for importance based on your priorities. If the call is urgent, the operator directs it to the appropriate staff member. If it’s not urgent, the caller’s question is answered courteously and professionally, or a message is taken and forwarded to your practice. An answering service can assist with scheduling appointments and other requests. Your clients always talk to a live operator who is equipped to handle your call volume.
Outsourcing your legal practice calls is typically more cost effective than paying a full-time employee, and frees up your office staff to work with the clients at hand. Clients are more satisfied and their wait times are lower. Your practice gains the reputation of being organized, efficient, and compassionate, which are qualities potential new clients are searching for.
Live answering services are also extremely beneficial for handling after hours calls. Choosing a call center with 24-hour service means clients will always speak to a live person. This is especially useful if the call is urgent and needs to be directed to an on-call staff member promptly. The operator will log all after-hours calls, urgent or not, and forward them to your office. Your staff will only need to attend to the calls that still require a follow-up.
Day or night, outsourcing your practice’s calls will ensure that your clients are attended to professionally and promptly, with compassion, 24/7. Meanwhile, you and your staff are free from the distraction of constantly ringing phones and can focus on growing your business. You just might wonder why you didn’t outsource your calls sooner.
How your calls are handled reflects on the reputation of your business, and using the right call center can make the difference between losing and keeping a client. Voice Link of Columbus, Inc. provides live answering services that exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.
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