Why Utility Companies Rely On Answering Services To Keep Their Customers Smiling

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Residential homes and commercial businesses depend on utilities such as electricity, water, gas, and the internet to operate effectively, and those services require constant support and service.

As we explored in 2 Ways Utility Companies Can Save The Day (Or Night) With Good Communications, utility companies must have an efficient and effective way to communicate with their customers, regardless of the time of day or night, 365 days a year.

Unfortunately, however, all too many utility companies have earned a bad reputation for poor customer service. The top complaints are usually that customers can’t reach a live agent to report an outage or schedule service, or that they’re put on hold for long periods of time.

Live answering services are changing this perception by supporting utility companies in delivering exceptional, prompt customer service, 24/7/365. The professional operators at live answering services are trained to understand how utility companies work and are able to respond to their customers’ inquiries efficiently and effectively.

Customers aren’t frustrated by being put on hold or directed to a long prompt of voice mail options. Instead, they’re relieved to be greeted by a real person who’s dedicated to helping them solve their problem, whether that’s troubleshooting an interruption in service or paying a bill.

Answering services help utility companies communicate with their customers for a variety of services, such as:

  • Electricity outages
  • Water leaks or line breaks
  • Gas leaks
  • Sewer leaks
  • Internet interruptions
  • Utility installations
  • Billing
  • Scheduling installations or service repair calls
  • Customer service
  • Order processing

In addition, select few answering services, such as Voice Link of Columbus, Inc., offer an invaluable service to utility companies called express messaging.

Express messaging is an advanced yet easy way to send emergency alerts or friendly reminders to any defined group of people—in this case, a utility company’s customer base. This is incredibly useful In the event of a service interruption when utility companies need to be able to send a mass message quickly to the affected customers.

Best, of all, the system is incredibly simple to use, reliable, and affordable, so utility companies are operating more efficiently by communicating quickly with their customers. As a result, their customers are more satisfied and less likely to complain about poor service or lack of communication from their utility company.

Meanwhile, the staff and technicians associated with those utility companies can get on with the business of providing their services without the distraction of answering a deluge of calls from angry customers. Customer by customer, utility by utility, we keep operations running smoothly, 24/7, 365 days a year.

Voice Link of Columbus, Inc., offers state-of-the-art technology solutions delivered by friendly, service-oriented call center professionals who provide customized customer service 24 hours a day, 7 days a week. Our team of professional receptionists goes beyond call answering to assist you with customer communications and business solutions like express messaging so that you can focus on working as distraction-free as possible.

We offer month-to-month service agreements to meet the needs of any utility company or business regardless of size. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.


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