Multitasking has been the rage for so long that it seems like the norm now. We answer calls and send texts or emails while conducting our usual day-to-day business activities, but somehow it doesn’t seem like we’ve become any more productive. If anything, most of us just feel more distracted, and there’s a good reason for that.
In fact, one study reports that we’re about 50% less productive when tackling two or more tasks at a time. Our brains are programmed to concentrate on one thing at a time, so rather than boosting our productivity, multitasking may actually be lowering it.
Think about it the next time your phone rings and you’re in the middle of a task. How present are you when you talk with the caller, and how long does it take you to get fully back into the task that you were in the middle of doing?
More and more business owners are realizing that they and their employees are losing productivity by multitasking, and are turning to live answering services to take on the most distracting tasks like answering calls, whether that’s during peak times or 24 hours a day. Better yet, they’re discovering just how much time they can save with answering services, beyond answering calls.
The receptionists at an answering service are dedicated to giving each call the time and attention it deserves, which makes your customers or clients happy—but the benefits extend beyond even that. Answering service receptionists are trained to be knowledgeable and invested in your business, so they act as extensions of your team. As such, they can customize how they handle each call based on your priorities, can answer frequently asked questions or give directions, and can distinguish between urgent and non-urgent calls. This means you and your staff are only interrupted when it’s absolutely necessary.
In addition, many answering services can schedule appointments, respond to email inquiries, and help manage things on your to-do list that will save you valuable time and energy. To learn more about how, check out Did You Know An Answering Service Can Help With Much More Than Answering Calls?
Voice Link of Columbus, Inc., offers state-of-the-art technology solutions delivered by friendly, service-oriented call center professionals who provide customized customer service 24 hours a day, 7 days a week. Our team of professional receptionists goes beyond call answering to assist you with communications and business solutions so that you can focus on working as distraction-free as possible. Now, wouldn’t that be a relief?
We offer month-to-month service agreements to meet the needs of any business regardless of size. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.