Running a funeral home is a delicate business. And, hiring a funeral home answering service not only offers many benefits for funeral home directors, but it’s also a great way to better serve your clients more efficiently. 

1. A funeral answering service can field your calls 24 hours a day, 7 days a week, 365 days a year. 

Those who work in the funeral industry must be available 24/7/365 to serve their clients and their time-sensitive needs. And, not only must funeral home directors and their staff be available around the clock, but they must also always offer empathy and support while answering questions and helping grieving families make necessary arrangements.

Delivering that level of around-the-clock compassionate service often requires support.

When you own a funeral home, every single call is urgent. And, a funeral home answering service can ensure that every call is not only answered, but that it is also responded to compassionately regardless of the time of day.

2. A funeral answering service will make sure that you get important messages ASAP.

A funeral home answering service not only can field calls from your customers and their families, but they can also make sure that funeral home directors get their most important messages immediately. And, any messages that can wait will be delivered the next morning. 

3. A funeral answering service can assist with other administrative tasks.

A funeral home answering service can do a lot more than just answer calls. They can also help funeral home directors with other important funeral home-related tasks, like: 

• Scheduling viewings
• Scheduling pre-funeral/cremation service appointments
• Providing callers with the loved one’s funeral service information including time, date, and directions.

It’s All about Kindness and Compassion!

At the end of the day, the right funeral home answering service can help you serve your clients with the kindness and compassion they deserve. 

When looking for a funeral home answering service to field your calls, you will want to partner with a company, like Voice Link, that understands that your callers are grieving. You want to work with an answering service company that will become an extension of your business and always treat your callers with the utmost respect, kindness, and care.

Find Your Plan

Voice Link of Columbus, Inc is the answering service funeral home directors and funeral homes around the US trust to serve as their customer service call center. 

We have over 30 years of experience in complete telecommunication solutions, and our live answering services can manage your funeral home’s calls and provide above and beyond service for your incoming callers.

Find your plan, check out our pricing options, or give us a call at (706) 391-4623 for a free consultation.