3 Reasons Medical Practices Outsource Calls
Around The Clock Live Presence
No matter the time of day or night, patients prefer to speak with live receptionists, especially in the case of an emergency. A common complaint from patients is being put on hold when they call their doctor’s office, or getting an answering machine with a list of options which may not even include the nature of their call. And in the case of a medical emergency, particularly after hours, patients need to know their call will be answered right away. A live answering service can quickly connect patients to the doctor or provider without any delay.
The best answering service will customize their services to meet the needs of your medical practice and will follow any protocols you already have in place. The operators will greet each caller promptly and professionally, and will know which calls you consider urgent and which team member needs to be immediately contacted. Conversely, the live operators will know which calls are not urgent during after office hours, and can be handled the next day. All calls will be recorded and logged, and your team will receive the call log the next morning.
Confidential Patient Information
Live answering service agents are also rigorously trained in HIPAA regulations, and all operators are required to pass the HIPAA test each year. This ensures that guidelines are always met, and your patients’ information is always secure. Voice Link also offers a secure communication app that lets care-providers text patient information without putting patient PHI at risk. This app allows the provider to send secure messages to other providers or all members of their group. The provider can also attach their dictation on the message using this app, and the message can be downloaded right into the patient’s electronic health records.
How your calls are handled reflects on the reputation of your medical practice, and using the right call center can make the difference between losing and keeping a patient. Knowing that you care enough to provide full attention 24/7 while keeping their medical information confidential keeps your patients happy, which grows your business.
Voice link offers 26 years of experience in medical answering services and provides live answering services that exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.
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