6 Signs You’re Ready To Hire A Healthcare Virtual Receptionist

Hiring a healthcare virtual receptionist can help your facility in so many different ways. If any of the following apply to your facility, it might be time to take the plunge and hire a healthcare virtual receptionist service, like Voice Link.

1. Your current receptionist has too many tasks on his or her plate.

Many different tasks often fall to a healthcare facility’s receptionist, including sometimes assisting the facility’s nurses or doctors. If you feel your receptionist has too many different responsibilities on his or her plate, consider hiring a virtual receptionist as this can help free up some of his or her time during the workday.

 

2. You’re missing appointment request calls.

When your receptionist has too many jobs to juggle, that can end up leading to missed appointment request calls from your patients. Hiring a healthcare virtual receptionist, like Voice Link, means you will never miss a call again.

3. You don’t have a designated person answering phones.

If you don’t have a designated person covering your healthcare facility’s phones, it’s time to look into employing a virtual receptionist service, like Voice Link. We can take care of fielding all of your calls, so you can focus on what matters the most, your patients.

4. You can’t hire someone to answer your phones on a regular basis.

Hiring a full-time in-house receptionist to cover your phones can cost your healthcare facility up to $30K a year. If you just don’t have the budget for that, a healthcare virtual receptionist can help you get some much-needed phone coverage at a fraction of the cost of a full-time hire. It’s a cost-effective solution to keeping your phones covered around the clock.

 

5. You get frequent after-hour calls and appointment requests.

Did you know that a virtual receptionist service, like Voice Link, can handle all of your after-hours calls? Our services are available 24/7. Plus, all of our professional agents are rigorously trained on HIPAA regulations, and all of our operators are required to pass the HIPAA compliant test each year.

6. Your receptionist is spending too much time answering phones and not enough time on other important aspects of the job.

Like we said above, nowadays, many different tasks can fall onto the plate of your receptionist. So, if you find your healthcare facility’s receptionist is spending too much of his or her day covering the phones, while other important tasks fall to the wayside, it’s time to look into hiring a healthcare virtual receptionist service, like Voice Link.

Voice Link’s team of healthcare virtual receptionists can also help with other important administrative tasks, including:

• Returning missed calls
• Filtering emergency and non-emergency calls and routing them to the proper channels
• Scheduling patient appointments

Find Your Plan

Ready to take the plunge and hire a healthcare virtual receptionist service? Voice Link of Columbus, Inc has over 30 years of experience in complete telecommunication solutions. We were established after our founders noticed a need for a live receptionist for doctors, dentists, chiropractors, and other healthcare professionals, so we have a lot of experience in healthcare receptionist solutions. Whether your healthcare virtual receptionist service requirements are simple or complex, Voice Link can help. Find your plan, check out our pricing options, or give us a call at (800) 262-2799 for a free consultation.