A Virtual Receptionist Can Help You Achieve Work/Life Balance

blog benefits of answering service for small businesses

Small business owners often put in long hours during the day because they often do not have the resources to hire a big staff to handle each aspect of their business. They end up doing everything themselves, including answering business calls. Their voicemail box is overwhelmed with messages. If they do not respond to their customers promptly, they risk losing business. Yet, sacrificing personal time to answer the phone can take a toll on the business owner. If you are in this situation, you know that this is not sustainable. A simple solution to this problem is to use a virtual receptionist from Voice Link. This is an affordable way to handle customer calls, and it can help you achieve a balance between your work and family life.

Don’t Miss Important Calls

If your business is open online 24/7, clients can call you from around the world at any time. However, it would be impossible for you to answer your business calls 24 hours a day. You cannot continue to interrupt your family dinners, take business calls during vacation, or wake up in the middle of the night just so you would not miss that important call. Even if you hired an employee to answer the phone, your employee would not be working 24/7. 

Reaching A Live Receptionist

A primary complaint that customers have about a business is that reaching a live person for assistance on the phone is extremely difficult. Chances are, if a business does not answer a customer call right away, the customer will take their business elsewhere. However, when the customer call is routed to a virtual receptionist, a live person answers the call, and the customer gets the help they need. When you use a virtual receptionist, you will not miss an important phone call again.

Customized Scripts

A virtual receptionist can answer questions about your products and services. You can customize a script that the virtual receptionist can read from that covers the common questions about your business. If you offer appointments, the virtual receptionist can schedule appointments for you. For questions that they cannot answer, they can take a message and route it either to you or to one of your employees who can call back the client with a response.

A virtual receptionist interacts with your clients with the highest level of professionalism. They are resourceful in how they respond to the caller. Just by being able to speak to a live person, the caller will feel like they received the customer support that they are looking for. This will shine a good light on your company.

Staying Ahead of the Competition

When you want to get ahead of your competition, you want to take every opportunity to connect with a potential customer. Answering their phone calls promptly is one key area where you can get ahead. That does not mean that you have to tie yourself to your mobile phone 24/7.

With a virtual receptionist from Voice Link, your clients can get support at any time, and you can spend more time with your family without worrying that your client calls will go unanswered. Call us today to find out more about our virtual receptionist service that can support your business growth and give you back the time you need to care for your family and yourself.