Answering Service Blog
10 Insightful Statistics You Need To Know To Motivate Customers
We’re halfway into the year, which is a good time to evaluate how 2019 is shaping up for your business goals and growth. Most likely your business falls into one of many recent customer service statistics that measure the value of customer service. Turns out, that value has serious implications for a business’s bottom line,…
Read MoreHow Virtual Receptionists Give Small Businesses A Bigger Image
Did you know that 80% of American consumers believe that smaller businesses place a greater emphasis on customer service, according to an American Express Survey? Consumers often feel that small businesses value their purchases and their loyalty more than big businesses and that the products or services they provide are more likely to be backed…
Read MoreWhat A Phone Call Can Deliver That Email Can’t (Part II)
In the last blog post, we took a close look at the effectiveness of a phone call versus email, and whether one has a faster resolution time than the other or delivers better customer service in the long run. After examining both methods of communication, we determined that delivering top-notch customer service depends on how…
Read MoreWhich Provides Better Customer Service: Email or Phone Call? (Part I)
When it comes to communicating directly with a business, some customers prefer to shoot an email to a customer support rep, while others prefer to pick up the phone. Between a phone call versus email, does one have a faster resolution time than the other, and which delivers better customer service in the long run?…
Read MoreHow Virtual Receptionists Help Realtors Sell & Succeed
Every single phone call in the real estate business is a link to a potential buyer or seller. When a realtor’s phone rings it could be a buyer ready to make an offer or a seller ready to accept one, or anything in between. Prospective and current clients expect real estate agents to be professional…
Read MoreMark Slatter Joins Voice Link As Chief Operating Officer
Mark Slatter has joined the Voice Link of Columbus, Inc. team as Chief Operating Officer. Mark brings with him almost 3 decades of experience in the communications industry, leading initiatives to improve processes and support continued growth. Mark managed the team at MAXIMUM Communications as Vice President of Operations in Cincinnati, Ohio for over…
Read MoreWhat Can You Delegate To A Virtual Receptionist?
The tasks virtual receptionists can tackle extend well beyond answering calls and taking messages. A virtual assistant can be more like a personal assistant than many people realize by managing your calendar and schedule and making reservations or placing orders for you. When you take advantage of all the ways a virtual receptionist can help…
Read MoreIs It Ok For Virtual Receptionists To Text Physicians Patient Information?
If you work in the healthcare industry, you already know how crucial it is to protect your patients’ health information (PHI) in compliance with HIPAA regulations. Your practice can be fined up to $1.5 million for unprotected PHI, even if the breach is accidental or unintentional. For this reason, texting to mobile devices has become…
Read More6 Cringe-Worthy Habits Virtual Receptionists Should Break
Virtual receptionists can be the perfect customer service solution for any business, but it all depends on how they interact with your callers on the phone. Virtual receptionists are often the voice of a business, figuratively and literally, so any bad habits in how they handle calls reflect poorly on your whole company. Here are…
Read MoreHow To Find An Affordable Virtual Receptionist
According to Consumer Affairs, virtual receptionists are continuing to grow increasingly popular because they can handle a high call volume and answer phones 24/7. They cost substantially less than hiring someone to do the same job, as we explored in How Businesses Can Save $30k By Hiring A Virtual Receptionist. Many types of businesses of…
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