Answering Service Blog
3 Surprising Tasks Virtual Receptionists Can Do For Medical Providers
The benefits of working with virtual receptionists at a live answering service are numerous for healthcare and medical providers. Some medical providers think that virtual receptionists simply answer calls and take messages. While this is a core service they provide, virtual receptionists can help healthcare practices operate efficiently in many other ways. Here are just…
Read MoreTop 4 Mistakes Doctors Make When Choosing A Virtual Receptionist
How your patients’ calls to your practice are handled is their first indication of whether you’re there for them regardless of the time of day or night, or you’re not. This is true whether they’re calling to schedule an appointment, ask for advice, or are having an urgent health issue. In order to ensure that…
Read MoreIs Outdated Technology Affecting How Your Calls Are Handled?
Business decision-makers report that ease and speed of interactions with their suppliers is their number one complaint, twice as often as price. This is certainly true when it comes to businesses that hire answering services or virtual receptionists to enhance communications and improve customer care. Up-to-date technology and adequate internet coverage are crucial, otherwise, customers…
Read MoreHow Businesses Can Save $30K By Hiring A Virtual Receptionist
No matter the size of your business operation, the desire to boost the corporate bottom line by spending less and maximizing productivity are universal goals. Businesses who utilize a virtual receptionist instead of hiring administrative and customer service staff are doing just that — to the tune of saving as much as $30K annually. That…
Read MoreShould You Fire Your Virtual Receptionist?
Businesses of all sizes care deeply about customer experience and often outsource the execution of that experience to an assistant working remotely as an independent contractor or with an answering service. The move to outsource is often made for any number of reasons, but the overarching motivation comes from an understanding that 74% of people…
Read MoreWhat Is A Virtual Receptionist, And Do I Need One?
If you are spending more time supporting your business than building it, then it is time to consider hiring a virtual receptionist. A virtual receptionist is a professionally trained receptionist just like an in-house receptionist would be. Unlike in-house receptionists, however, virtual receptionists work remotely, ideally at an answering service facility that has the technology…
Read More4 Ways A Live Answering Service Increases Patient Loyalty
Healthcare is a competitive field, and patient loyalty is harder to earn than ever today. Patients are aware they have many choices to go elsewhere if they’re not getting the care and attention they deserve. With every interaction, from calling a medical provider to make an appointment to coming in for treatment, patients are evaluating…
Read MoreWhat “Your Call Is Very Important To Us” Really Means To Your Customers
How many times have you called a business and have been put on hold, left listening to cheesy music with an intermittent reminder along the lines of, “Thank you for your patience. Your call is very important to us and will be answered by the next available operator.” We’ve all been there. And for most…
Read MoreWhich Types Of Medical Practices Benefit From Virtual Receptionists?
The last thing anyone wants to hear when they call a healthcare provider’s office with an urgent medical question is “please hold.” However, due to the inherently busy nature of medical practices that’s all too often what callers do hear, regardless of the size and nature of the practice. Solo practitioners struggle to keep up…
Read MoreHow Virtual Receptionists Help Colleges Beyond Answering Calls
Several years ago a college administrator turned to Voice Link of Columbus, Inc., because the administrative staff was failing to keep up with calls within a reasonable timeframe. In fact, the average hold time for callers had reached 45 minutes! While the administrative staff knew this was unacceptable, it’s also understandable how calls were getting…
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