Answering Service Blog
Today’s Pace Is Fast—Here’s Why Your Employees Still Deserve A Coffee Break
Each year, analysts at Forbes name ten workplace trends to expect in the current year. Based on hundreds of conversations with executives and workers, national and global surveys, and secondary research from more than 450 different research sources, these trends report on the most influential workplace changes that are most impacting businesses and organizations. One…
Read More4 Reasons Why Answering Services Are Essential for Property Managers
Whether managing a residential or commercial building, property managers are constantly juggling many tasks. They are the crucial link between the property owner and tenants, managing rental contracts, building maintenance, and property security. The tasks are never-ending, and often must be attended to after typical business hours. Even with an in-house receptionist, it’s simply not…
Read MoreHappy Clients Put Their Money Where Their Mouth Is
The phrase “put your money where your mouth is” sure is relevant in today’s world of online reviews and referrals. Consumers of virtually any product or service are more willing than ever to leave positive or negative reviews on sites like Google, Facebook, and Yelp, to name a few. In What Does A Referral Rate…
Read MoreHow Smartphones Are Driving The New Currency Of Phone Calls
More and more people today are searching for information about businesses by using their hand-held mobile devices, which gives consumers the ability to make a call to any business with just a tap or click. This is dramatically increasing the number of inbound phone calls consumers are placing when they are considering purchasing a product…
Read More3 Key Tips To Finding The Best Answering Service For Your Business
If you search good-old Google for “best answering service,” the search engine returns about 20,000,000 results. Refine that search to “how to hire the best answering service for my business” and Google narrows the field down to about 902,000 results. So how do you wade through all those options to find the best answering service…
Read MoreNeed Your Calls Answered During An Emergency Only?
During last year’s hurricane season, our call representatives covered the phones for our clients who were in harm’s way. As soon as a client got the word that they had to evacuate and close down their businesses, they simply notified us to answer their incoming business calls until it was safe for them and their…
Read MoreYou May Be Hearing Your Customers, But Are You Really Listening?
Stephen R. Covey, the inspirational businessman and author of 7 Habits of Highly Effective People, once said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” That’s an important distinction, particularly if you work in the telecommunications industry like we do. It seems so simple—just stay quiet…
Read MoreAre You Prepared For Another Bad Hurricane Season?
It’s hurricane season, and a recent article in Time reports that 2018 is likely to be another rough year for extreme weather. The article says that the National Oceanic and Atmospheric Administration estimates there’s a 70% likelihood of 10 to 16 named storms forming this year. Of those, five to nine of the storms will…
Read MoreHow Answering Services Help Service Providers Get The Job Done
Technicians and service providers are always under a great deal of pressure to attend to as many customers as they can, as quickly as they can. Whether their job is to fix a broken air conditioner, repair plumbing, or tackle landscaping, service providers of all sorts are on the go. This typically means they have…
Read MoreAs Summer Heats Up, Answering Services Help HVAC Techs Keep Their Cool
This is the season that has anyone working in the Heating, Ventilation, and Air Conditioning (HVAC) industry wiping sweat from their brows. And that sweat isn’t just from all the malfunctioning air conditioning units, it’s also from the long days and a breakneck pace that’s just the reality this time of year. By now, customers…
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