The tasks virtual receptionists can tackle extend well beyond answering calls and taking messages. A virtual assistant can be more like a personal assistant than many people realize by managing your calendar and schedule and making reservations or placing orders for you. When you take advantage of all the ways a virtual receptionist can help you run your business, you’ll be better organized and have more free time than ever.
Let’s start with the obvious—answering calls. When you and your staff are too busy with other tasks to answer each call, all too often both existing and potential customers question your availability and even your competence, which makes them think twice about doing business with you. Having a team of virtual receptionists at a live answering service answer each of your calls in a friendly, professional manner prevents lost business opportunities and creates customer loyalty.
In addition, the virtual receptionists at a live answering service can help:
- Take and place orders
- Provide technical support
- Schedule appointments
- Capture and nurture leads
- Track and report call trends
- Screen job candidates
- Provide backup during disaster recovery
- Remind you of upcoming events at a set time
- Return RSVPs and accept invitations
Your calls are answered by a professional, friendly receptionist who greets each caller with the name of your business and knows how you prefer questions to be answered. In fact, the virtual receptionists at a live answer service will become so familiar with your business that customers don’t even realize they’re speaking with someone who’s not in your office.
The advanced technology of answering service call centers allows for streamlined operations of customer care, which enables you and your staff to focus on your own productivity. Studies have shown that can take up to 20 minutes to return your full focus to a task after being distracted by a phone call, which quickly adds up to a lot of lost time. With a live answering service, your calls will be answered quickly at any time of the day or night by virtual receptionists who are solely dedicated to answering inquiries.
Many excellent answering service plans start around $30/month, which is considerably less cost than if you were to hire even one more staff member to answer your calls. Best of all, you’ll have the peace of mind that your customers’ calls aren’t being neglected and that communication is open for opportunity and growth.
Day or night, outsourcing your calls to virtual receptionists will ensure that your customers are attended to with care and compassion, 24/7, 365 days a year. Voice link offers 26 years of experience in professional answering services and provides live answering services that exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.