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Surprising Ways Answering Services Can Help That You May Not Realize

Live answering services can manage a wide variety of tasks beyond answering calls. Many people are pleasantly surprised when they realize that the receptionists at a call center are capable of taking on more tasks to make their day-to-day operations run more efficiently. Here are just a few of the ways answering services can lighten your workload:

Job Screening

Voice Link of Columbus, Inc., offers confidential job screening for clients. For example, a trucking company was recently hiring and used our services to screen applicants, saving them a great deal of time. Our operators screened potential hires by asking them a series of questions, such as were they over the age of 18 and did they have a current commercial driver’s license. Qualified candidate’s information was then passed along to the trucking company for them to contact at their convenience. The client reported that the service saved them from the distraction of phones ringing off the hook with hopeful job seekers. And the time it would have taken for a staff member to talk to each candidate, whether qualified or not, was put to more profitable use.

Orders & Reservations

Voice Link’s order entry services are customized for each client depending on their specific needs. Our customer service representatives provide virtual seminar booking, reservations lines, and take orders for clients on a full-time, after hours, or as-needed basis. Receptionists can also assist with CRM management, email inquiries, and catalog or product orders.

Disaster Recovery Plans

Whether it’s a hurricane or a fire in the warehouse, the key to overcoming a disaster and avoiding downtime for your business is to have a plan already in place before the disaster hits. Voice Link’s call center services for disasters offer a variety of solutions and can help you design a custom disaster recovery plan that will cover your communication channels in case something disruptive occurs.

No matter the cause of the disaster, vital lines of communication often fail. But you can’t afford to lose contact with your clients and customers, and an answering service will manage that so you can continue to conduct business and rebound more quickly than if you had to catch up with hours—or days—without communication.

When an answering service disaster plan is in place, anyone calling your business reaches a live operator who greets them on behalf of your company. Operators can answer questions based on your priorities and protocols, schedule appointments, or simply inform callers of your status in the process of returning to business as usual.

If you’d like to learn more about how a live answering service can serve your customers, contact Voice Link of Columbus, Inc.. Customized communication solutions, secure HIPAA/HiTech messaging, and appointment scheduling can save you time and money while optimizing customer care. We offer month-to-month service agreements to meet the needs of any business regardless of size. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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