Answering Service Blog
4 Ways Virtual Receptionists Can Save You Money
Maybe you’ve considered hiring a virtual receptionist to help make sure your business never misses a call. But don’t just think about the cost of hiring a virtual receptionist; think about how much money they can save you. Here are 4 ways they can help increase your business’s bottom line. A Virtual Receptionist Means…
Read MoreMedical Answering Service and HIPAA Compliance
The COVID-19 pandemic put extreme stress on not only the medical office as a workplace but also increased the number of patients calling in looking for answers. As variants of the virus continue to evolve, and vaccinations and boosters are developed to keep up, the questions continue. Having an after-hours medical call answering service is…
Read MoreLive Answering Services for Education Institutions
It’s the start of the new school year at colleges and universities, and that means more phone calls. Students will have questions about dorm assignments, enrollment status, tuition assistance, and schedule changes. Voice Link of Columbus can help your team answer the phone. With students and parents anxious to get answers, they’re not happy if…
Read MoreThe 2022 Ultimate Guide to Voice Link’s Virtual Receptionist Services
We don’t think there is much argument that the last two years have been challenging for any small business or service provider. In a post-Covid world, the concept of virtual or remote workers has helped businesses survive. It’s so commonplace right now, especially when it comes to virtual receptionists. For more than 30 years, Voice…
Read MoreFour Reasons Why a Virtual Receptionist is the Perfect Solution
Customers in need of an answer still prefer to make a phone call and speak with a live voice to resolve a problem. No matter how much technology has made our lives simpler. Unfortunately, the days of a dedicated receptionist sitting behind a desk in an office are becoming obsolete. But customers also do not…
Read MoreInside Look: Virtual Receptionists or Hiring Your Own?
As a small or medium-sized business owner, you are in a never-ending cycle of looking for ways to stay efficient, competitive, and poised for growth while managing your costs. And while there is no argument that having a live receptionist answer your phones creates a better customer service experience, the debate is whether or not…
Read MoreHow Virtual Receptionists Can Help Businesses Post-COVID
Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic, in the post-COVID world, small businesses are still taking advantage of those cost-effective virtual tools over face-to-face and physical workspaces and people resources, including virtual receptionists. As more and more offices move permanently to remote workspaces, the need for…
Read MoreVoice Link of Columbus, Inc. Receives Second Review on Clutch, Continues 5-Star Streak
The call center industry has become one of the biggest and fastest-growing industries in the market today. More and more businesses are relying on call center services to help with their processes, services, and even products. According to a study conducted last 2020, there is an estimated $200 billion in current overall call center marketplace…
Read MorePhone Answering Services for Small Businesses
If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…
Read MoreHow Live Receptionist Services Can Make Small Businesses Look Like A Big Deal
Better, more personalized customer service comes from smaller businesses compared to bigger ones—at least that’s how 80% of American consumers feel. According to an American Express survey, consumers believe that smaller businesses place a greater emphasis on customer service and believe that smaller businesses value their purchases and their loyalty more than big businesses. That…
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