Answering Services for Small Businesses
Running your business presents plenty of challenges and rewards, but making sure you are staying on top of everything can be overwhelming. In addition to making service calls and managing your team, the daily administrative chores and tasks also need to be addressed.
The main point of contact in your business is probably your phone. Someone has to stay on top of handling customer requests, scheduling appointments, and the hundreds of other calls that come in during the course of a week.
But hiring a receptionist is an investment, and adding another person to your team may not be the right financial move. In addition to covering a salary, you also have to consider other expenses like paying for a healthcare plan.
You can avoid this problem – and save money – by hiring an answering service. Whether you’re in the HVAC, plumbing, locksmith, or electrical business, a virtual receptionist can handle multiple roles and tasks while you concentrate on your business.
- HVAC – Our call center helps HVAC providers answer heating and air conditioning emergencies 24/7, and can help with emergency dispatching.
- Plumbing – Your customers need immediate service. Working with a virtual receptionist means your business will never miss a call, even when you are not available to take it.
- Locksmith – People lock themselves out of their cars, homes, and more at any time of the day or night. A reliable answering service ensures you’ll not miss a single call.
- Electrician – Live call answering can help with the influx of after-hours calls about power outages and surges. Our USA-based agents will not only answer your calls but also improve your customer’s experience.
Voice Link has been working with contractors in the HVAC, electrical, locksmith, and plumbing industries for more than two decades. Our virtual assistants receive constant training and coaching to help them continue to improve their skills. They are dedicated to being your first point of contact and realize how important that role is to your success and credibility.
When your customers call your number, they’ll talk to a live agent who will answer using your business’s name and read from a script that you’ve created. Customers automatically know they’re speaking with a helpful and skilled professional.
After the message has been recorded, you’ll receive the information in real-time via text, email, paging, or a direct phone call to you or one of your technicians. There won’t be any missed calls or messages, and your response time can be greatly increased – feature customers will greatly appreciate.
Voice Link’s services also include being able to filter emergency and non-emergency calls. If there is an emergency, we’ll contact you immediately so you can handle the problem. When you initially contract with us, your account representative can work with you to determine what constitutes an emergency call.
We also offer live answering calls 24 hours a day, seven days a week, and on holidays if you prefer. This service allows you to take a break from your business in the evenings, on weekends, holidays, and vacations. You’ll still receive the information from each call and decide for yourself if they need to be answered immediately.
A virtual assistant can be an immediate game-changer for your business. When customers call they’ll be talking with a focused professional who can answer questions, take messages, and relay that information quickly.
This type of professional experience impresses callers and turns them into loyal customers. Plus, they’ll also tell their friends, and word of mouth can be one of the top ways to build referrals and grow your business.
Let Us Help
Voice Link’s services are perfect for HVAC, electrical, locksmith, and plumbing contractors. We can work with you to determine the best package at the most affordable price.