Joe S. runs a contracting business, and like anyone who owns a business, he wants to maintain a competitive edge by keeping pace with today’s fast-paced instant-answer world. However, he still wants to deliver old-fashioned personalized customer service to all of his clients but had been finding that increasingly hard to do.
Distractions, such as ringing phones, were robbing him of time to focus on the job at hand. He felt like he was always spinning, never caught up. He had even started to picture common distractions like phone calls as small gremlins dashing away with a chunk of his time.
However, Joe knew that each and every phone call or customer interaction was a business opportunity. So he felt ashamed that he sometimes avoided customers’ calls because they distracted him from getting a job done. But stepping away from tasks to answer calls was also slowing productivity, which was having an impact on revenue. He tried tasking staff members with being on-call to answer calls, including after hours, but they were in the same boat and team morale was slipping.
Joe worried that his competitors were better able to manage their call volume and therefore make their customers happier than his were. This is made him wonder if he had what it takes to effectively manage his staff and his customers in a way that would make his business prosper. He wondered if he needed to hire more staff or maybe overhaul his business plan. He was stuck.
However, Joe didn’t need more staff or even a new business plan. He simply needed a live answering service. Once he realized that, his world changed.
A live answering service helped Joe identify when he most needed help—during busy office hours, after hours, and/or around the clock. They helped him identify how he most needs help—prioritizing live call answering, appointment scheduling, reporting, and CRM. They took care of setting the system up and training his staff, and he was relieved to learn he didn’t need any additional software or servers.
The answering service call representatives learned about his company so that they could confidently act as ambassadors of his business. They became extensions of his business as if they were staff members, because essentially they are.
For less than the cost of hiring a new employee, Joe now had a team of professional representatives ready to deliver excellent service to each person who called his business. Meanwhile, Joe and his staff were free to focus on their tasks at hand. Morale and productivity improved, revenue grew, and Joe said goodbye to those little time gremlins.
Joe is far from alone. Many business owners feel the same way Joe did. Today’s consumers expect immediate responses, which adds stress to the everyday tasks that business owners and their staff members are trying to accomplish.
We created Voice Link of Columbus, Inc. because nearly 30 years ago we were exactly where Joe was. We created a partner to help professionals like you and Joe run their businesses more effectively and efficiently to increase both customer loyalty and profits.
We treat your customers as if they’re our own. If you’d like to learn more about how a live answering service can help your business thrive, contact Voice Link of Columbus, Inc. We offer flat rate month-to-month service agreements, with no hidden fees, to meet the needs of any business regardless of size, 24/7, 365 days of the year.
Customized communication solutions, appointment scheduling, and secure messaging saves you time and money while improving customer satisfaction and loyalty. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (866) 758-5628 for a free consultation.