Posts by JoAnn Fussell
3 Reasons You Shouldn’t Answer Your Own Business Calls
Customers are calling, your schedule is filling up, and 2018 is off to a great start. That’s good news, but if you want the success to continue you should reconsider answering your own phone calls if you’re a business owner. Here are 3 reasons why: It sends the wrong message. It may seem counterintuitive that…
Read MoreHow To Convince Your Boss To Hire An Answering Service
If you’re spending any significant portion of your workday answering business calls, chances are you’ve wondered how much more you could get done if someone else could manage the calls. Maybe you’ve even suggested to your boss that hiring an answering service might be a worthwhile business investment. You’d be right about that, and here’s…
Read More6 Questions Colleges Need To Ask When Hiring An Answering Service
We’re heading into that time of year when admissions paperwork is flying and phones are ringing non-stop at colleges and universities. It can be a stressful time for both administrative staff and students, which is why clear communication is so important. To manage the increased workload, more and more colleges and universities are turning to…
Read MoreWhat To Say When It’s The Customer Who’s Wrong
As we discussed in How To Handle The Top 3 Tricky Customer Support Scenarios, difficult customer service situations require grace and, quite often, professional training. This is certainly the case when a customer calls to complain about a service or product that’s not working properly. They’re often angry, frustrated, and ready to walk away if…
Read MoreWhy Hiring An Answering Service May Be The Best Valentine Gift You’ve Ever Given
When we think of traditional Valentine’s gifts, chocolates and roses and Hallmark cards easily come to mind. But no matter how traditional or unconventional a valentine gift is, the real meaning behind any loving sentiment is the gift of time and attention. In today’s fast-paced world, the gifts of undivided time and attention seem more and…
Read MoreHow To Handle The Top 3 Tricky Customer Support Scenarios
Customer support is often thought to be a fairly simple and repetitive task by people who’ve never worked in the field. However, the reality is that customer support phone representatives are met with difficult and unexpected scenarios every day. Often, the responses to these situations go beyond any call script and usually require a great…
Read MoreThe Construction Industry Is Growing, But Is Its Customer Service?
The construction industry has been showing noticeable growth in the past couple years. An article in Forbes magazine reports that 7 of the top 10 industries with the highest sales growth are related to construction. However, the article notes that the construction industry has below average profitability compared to other small businesses. For business owners in the construction…
Read MoreThe Power Of A First Impression
The old saying “your first impression is the last impression” has stuck around for years for good reason. The first impression—whether of a person, a business, a product, or a service—has an incredibly powerful influence on whether the impressions that follow will be negative or positive. The same principle goes for a customer’s first call…
Read More4 Signs It’s Time To Hire An Answering Service
Whether you run your business on your own or with a staff, ringing phones are a good sign that customers are interested in your product or service. Keeping up with all those calls, however, is a different story. How each call is handled influences what the caller will choose to do next, and most likely…
Read MoreWhy Phone Calls Matter Now More Than Ever
As businesses plan for growth in 2018, many of them are focusing on optimizing their websites or social media channels. In our day of digital marketing, these strategies make sense, but it’s crucial to not lose sight of how customers’ phone calls are handled. In fact, while many consumers will research online before choosing a…
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