Posts by JoAnn Fussell
How Social Media Is Changing Customers’ Expectations & Loyalties
Customers today can make your brand the talk of the town, in both positive and negative ways. A study by Invoca shows that after a negative customer service interaction with a business, 74% of people are likely to choose another business, and 70% are likely to complain to friends and family. And in today’s reality,…
Read MoreHow Much Does It Cost To Have An Answering Service?
When choosing to hire an answering service, it can be tricky to understand how much their services will actually cost you. Many answering services or call centers charge based on the time they spend working for your business, but it’s important to understand the details of how they bill you. If an answering service bills…
Read More3 Advantages Of Hiring A Local Answering Service
There are many considerations when choosing an answering service, and many people start by asking whether they should choose a local or a national service. It’s a good place to start, particularly considering that accents and language can quickly become barriers to clear communication if the caller and call representative are in different parts of…
Read MoreHow Answering Services Help College Students Be Connected, Supported, And Safe
College campuses are once again humming with students for another academic year. As students settle into dorms and classes, staff and administrators are working overtime to answer questions and solve problems. Needless to say, their phones are ringing off the hook. It’s a common scenario, regardless of the size of the college, and to cope…
Read MoreBack-To-School Campus Safety With Express Messaging
College and university students are heading back to campuses all around the country. It’s a busy time for them, and for the administrators and staff members who are welcoming them. Students have so many questions about course requirements, financial aid, and campus policies that communicating with them all is a challenge, to say the least.…
Read MoreToday’s Pace Is Fast—Here’s Why Your Employees Still Deserve A Coffee Break
Each year, analysts at Forbes name ten workplace trends to expect in the current year. Based on hundreds of conversations with executives and workers, national and global surveys, and secondary research from more than 450 different research sources, these trends report on the most influential workplace changes that are most impacting businesses and organizations. One…
Read More4 Reasons Why Answering Services Are Essential for Property Managers
Whether managing a residential or commercial building, property managers are constantly juggling many tasks. They are the crucial link between the property owner and tenants, managing rental contracts, building maintenance, and property security. The tasks are never-ending, and often must be attended to after typical business hours. Even with an in-house receptionist, it’s simply not…
Read MoreHappy Clients Put Their Money Where Their Mouth Is
The phrase “put your money where your mouth is” sure is relevant in today’s world of online reviews and referrals. Consumers of virtually any product or service are more willing than ever to leave positive or negative reviews on sites like Google, Facebook, and Yelp, to name a few. In What Does A Referral Rate…
Read MoreHow Smartphones Are Driving The New Currency Of Phone Calls
More and more people today are searching for information about businesses by using their hand-held mobile devices, which gives consumers the ability to make a call to any business with just a tap or click. This is dramatically increasing the number of inbound phone calls consumers are placing when they are considering purchasing a product…
Read More3 Key Tips To Finding The Best Answering Service For Your Business
If you search good-old Google for “best answering service,” the search engine returns about 20,000,000 results. Refine that search to “how to hire the best answering service for my business” and Google narrows the field down to about 902,000 results. So how do you wade through all those options to find the best answering service…
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