Posts by JoAnn Fussell
Why Every Bursar’s Office Should Have An Answering Service
The word bursar comes from the Latin word bursarius, meaning “purse-bearer.” You could also say the bursar holds the purse strings at a college or university, which comes with a great deal of responsibility. From managing the financial books, sending bills to students and their families, and receiving payments, bursars are tasked with making the…
Read MoreHow Overflow Call Answering Can Help Healthcare Practices
Walk-in urgent care clinics and other smaller medical practices are growing in popularity and filling the gaps left by more traditional hospitals. These healthcare clinics often have just enough staff to attend to patients and essential administrative tasks, including phone calls. But when the calls are coming in faster than a receptionist can answer them,…
Read MoreHow Answering Services Help Physicians Stay HIPAA Compliant In An Online World
In 2016, a cardiology group comprised of five physicians paid a $100,000 HIPAA settlement due to their use of an online calendar. By posting clinical and surgical appointments for patients on an Internet-based calendar that was accessible to the public, the practice was found in violation of basic HIPAA requirements meant to safeguard patient information…
Read MoreIs It A HIPAA Violation If Physicians Text Patient Information?
Texting work information to mobile devices is commonplace across all industries, but it’s a serious concern for those in the healthcare industry. Lost or stolen mobile devices containing unsecured patient health information (PHI) is a violation of HIPAA regulations. The purpose of HIPAA is to protect a patient’s private information, and any practitioner that violates…
Read More4 Features Medical Answering Services Absolutely Must Have
Many people believe that the benefit of having a medical answering service is just to have after-hours calls answered in case of an emergency. However, in this day and age, the benefits and responsibilities are far more complex and important. Here’s what you need to know if you’re considering hiring a medical answering service: HIPAA…
Read MoreCFO JoAnn Fussell Earns KPI Professional Certification
Demonstrating commitment to her profession through continuous learning about the latest trends in measuring performance, JoAnn Fussell, CFO and owner of Voice Link of Columbus, Inc., has earned the KPI Professional certification. Fussell enrolled in the rigorous program with the KPI Institute in order to learn the most advanced means of utilizing and sustaining key…
Read MorePros & Cons Of Automating Vs. Answering Your Calls
Phone calls are no doubt a critical part of connecting with customers in order to run a successful business. But when answering calls becomes too time-consuming, business owners begin to look for alternatives to help them manage their call volume so they can focus on other important work tasks. Typically, business owners debate about whether…
Read MoreWill Chatbots Replace Answering Services In The Future?
There’s no question that technology is changing the world on a daily basis, often in ways we’re not even aware of. This is true to an extent when it comes to customer service. Answering services are still at the forefront of delivering prompt customer service, but is it possible that technology applications like chatbots will…
Read MoreWhen Hiring A Local Answering Service Matters Most
Choosing the best answering service for your business can be daunting. There are many factors to take into consideration, including whether or not the answering service should be local to your part of the country or not. If your business is one that depends on local connections and working one-on-one with customers in your area,…
Read MoreWhat Questions Should You Ask An Answering Service?
You’ve decided it’s time to get an answering service to help answer your calls, but how do you decide which answering service will work for you? Not all answering services are alike, and choosing the wrong answering service could end up being a real headache. Knowing the right questions to ask will help you select…
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