Posts by JoAnn Fussell

The construction industry has been showing noticeable growth in the past couple years. An article in Forbes magazine reports that 7 of the top 10 industries with the highest sales growth are related to construction. However, the article notes that the construction industry has below average profitability compared to other small businesses. For business owners in the construction…

The old saying “your first impression is the last impression” has stuck around for years for good reason. The first impression—whether of a person, a business, a product, or a service—has an incredibly powerful influence on whether the impressions that follow will be negative or positive. The same principle goes for a customer’s first call…

Whether you run your business on your own or with a staff, ringing phones are a good sign that customers are interested in your product or service. Keeping up with all those calls, however, is a different story. How each call is handled influences what the caller will choose to do next, and most likely…

As businesses plan for growth in 2018, many of them are focusing on optimizing their websites or social media channels. In our day of digital marketing, these strategies make sense, but it’s crucial to not lose sight of how customers’ phone calls are handled. In fact, while many consumers will research online before choosing a…

  If you’re like many small business owners you may think you need to answer all calls yourself, or that your business isn’t big enough yet to warrant hiring an answering service. However, both scenarios aren’t true, and in fact, there are many resources and benefits that answering services provide small businesses. Here’s a round-up…

If you work in the healthcare industry you know all too well how important it is to be accessible to patients at any given time of the day or night. Whether patients are calling to refill prescriptions, schedule appointments, ask advice, or because they’re having an urgent health concern, their calls must be answered promptly…

“Our current answering service’s customer service is horrible. I don’t think they care about us, just our payments.” “My answering service’s rates are astronomical, isn’t there something more affordable that will still treat me and my customers like we matter?” “My answering service often has delays, like an hour, in passing along important calls and…

Having a backup plan in place in case of bad storms, natural disasters, or even illness can save you valuable time and money. A live voice answering service immediately and effortlessly becomes your backup system should you be forced to close the office for a period of time. The friendly, professional receptionists will deliver continuous…