Posts by JoAnn Fussell

Have you ever become bogged down when trying to gather and maintain email or phone lists for a group or organization you’re part of? Or have you ever gotten overwhelmed by group texts? Let’s face it, communicating to a large group of people—whether it’s for work or play—can be time-consuming and frustrating. But express messaging…

Express messaging is the new way to keep any group of people informed, safe, and connected. It can be used to instantly send alerts, reminders, and notifications to predetermined groups of people in any organization, town, business, school, or community. The automated message-sending platform distributes your information in real time, using your choice of text,…

Being a funeral director in a small town comes with an extra set of challenges. Any funeral director is called upon to offer attentive and professional care whenever a family is grieving a loved one. Calls and requests come in at any time of the day or night, and small town funeral directors, in particular,…

Many businesses, such as florists or online retailers, rely on taking and placing orders by the phone or by email to generate revenue. But processing those orders while also interacting with customers who may be in the shop or on another line is often difficult. Consider the florist, for example. While he’s busy in the…

As we discussed in 6 Winning Phrases For Customer Support – Part I, clear and consistent communication is the foundation of great customer service. When your customers are confident they’ll be taken care of by a friendly and competent customer support representative, they feel valued and much are more likely to remain loyal to your…

Consistent and clear communication is the bedrock to great customer service. When your customers know they’ll be greeted by an attentive, competent representative of your business during each interaction they feel more confident in your brand. Sometimes it helps to have just the right phrases in your pocket to give your customer support that more personable…

There’s a growing trend for both small and large colleges or universities to turn to answering services to meet their communication needs. Current and prospective students expect educational institutions to respond to their questions quickly and professionally, but it’s often just not possible for administrative staff to manage the heavy volume of calls. During the…

Administrative staff members at colleges and universities are hopping this time of year, answering calls about graduation or new student admissions. Their phones are ringing so often that they very likely feel like they’re flunking in the “keep up” department. True story: Some years ago a college administrator hired Voice Link of Columbus, Inc., because…

If you’ve ever googled “how to hire a virtual assistant,” chances are good that the results left your head spinning. Results range from how to hire assistants overseas in the Philippines or India, to solo freelance receptionists, to virtual assistants at established call centers. It may seem hard to sift through the options, but a…

We all know how true it is that clear and consistent communication is the foundation of a positive business-customer relationship. Good communication builds trust, and customers who trust a company are much more likely to become loyal, long-term customers who refer the product or service to others. In fact, the sweet news is that an…