Posts by JoAnn Fussell

If your phones are ringing off the hook, or at least ringing more frequently than you can keep up with, the good news is that your business is in demand. However, the bad news is that your calls aren’t being answered promptly, which gives callers the impression that you’re too busy for new business. You’ve…

It’s common for potential clients to tell us that they’d been considering hiring an answering service for quite awhile before they finally decided to reach out to us. Sometimes they just weren’t sure if their call volume warranted an answering service, or if their business would really benefit from it. Other times they weren’t sure…

The nature of customer service has entered a new era with instant online information and the influence of social media reviews and comments. Customers have more power than ever to research exactly what they want in a service or product and simultaneously expect to be catered to with exceptional service when interacting with a business.…

You’ve decided it’s time to hire an answering service to help manage your business calls, but do you know the right questions to ask about how you’ll be charged? Answering services use a variety of ways to charge their clients, so understanding and comparing how call centers bill can make a big difference in which…

While never putting a caller on hold may be the ideal in when it comes to customer service, we all know that it’s just not always realistic. Every business has spurts of busy times when the phones are ringing off the hook, or when staff members are simply tied up with other tasks and simply…

In the days before, during, and after Hurricane Irma, the team of receptionists at Voice Link of Columbus, Inc., covered the phones for our clients who were in harm’s way. Those that had to evacuate their homes and businesses forwarded their calls to us and we answered them all. We answered callers’ questions based on…

Did you know Voice Link of Columbus, Inc. was started nearly 30 years ago originally to address the need we personally saw for exceptional call answering services in the medical field? Over the years our technology has evolved and our scope has expanded to serve clients across all industries. However, our dedication to superior medical…

Phone calls remain the primary way that patients communicate with their doctors or healthcare providers. Whether they are making an appointment, requesting a refill, or calling to discuss medical concerns, patients first action step is to call the doctor’s office. Unfortunately, all too often they’re greeted with, “Can you hold please?”  This is a problem…

Patients put a lot of trust in the medical practices they choose for their healthcare needs. That trust has to be earned, and not just when they’re visiting with the doctor or nurse. Patients expect and trust that their medical providers are managing their health information thoroughly and confidentially. Updated and well-organized patient records are…

Many answering services claim to specialize in serving the medical and healthcare field, but all too often this is a weak assertion at best if not downright false, which can become a real liability. Part of the problem is that those working in the medical field—like practice managers or doctors—don’t know how to fully assess…