In the days before, during, and after Hurricane Irma, the team of receptionists at Voice Link of Columbus, Inc., covered the phones for our clients who were in harm’s way. Those that had to evacuate their homes and businesses forwarded their calls to us and we answered them all. We answered callers’ questions based on the client’s instructions, and relayed carefully recorded messages to the designated on-call staff members.
Our clients reported that the whole process was really easy for them, and they were relieved that their customers were still being taken care of while they were busy taking care of themselves and their families. Meanwhile, other companies called Voice Link asking us to take their calls, but they weren’t current clients and weren’t set up in our system, so we couldn’t help them soon enough.
It’s a good reminder that every company should have a backup plan in place before a disaster hits. Whether an interruption in business-as-usual is due to a storm, fire, flood, or a toxic gas leak that forces an evacuation, it’s too risky to neglect coming up with a backup plan should a disaster strike.
Voice Link offers an easy, basic plan just for this purpose. Companies pay a flat fee of $20.00 each billing cycle to set up their account and activate our services whenever they need to. It doesn’t matter if they need our services because of a catastrophic hurricane or because their employees are all out sick. They simply forward their calls to us and we charge them by the number of minutes our receptionists spend on their calls.
These clients are not required to use any of our other call answering or telecommunications services, but they can add those to their plan anytime. With the disaster plan in place, clients have peace of mind that their customers are attended to 24 hours a day, 7 days a week. Plus, once they are able to resume work, they’re able to catch up more quickly than if they have hours, or days, of missed calls, emails, and orders to attend to.
If you’d like to learn more about how to set up a disaster recovery plan, contact Voice Link of Columbus, Inc. Customized communication solutions, appointment scheduling, and secure HIPAA/HiTech messaging saves you time and money while improving customer relationships.
We offer month-to-month service agreements to meet the needs of any business regardless of size, 24/7, 365 days of the year. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.