Posts by JoAnn Fussell

One of the most common questions people who are contemplating hiring an answering service ask is: “How can an answering service really benefit my business beyond just answering calls more quickly than I’m currently able to?” This is a great question! While answering calls in a timely manner is one of the primary ways we…

We’ve all been there. During a storm or even sometimes without reason, the power goes out. If there’s a direct correlation, such as heavy winds or inclement weather, we wonder how long we’ll be without power and how we’ll go about managing the tasks that require electricity, such as working, cooking, or charging electronic devices.…

Around-the-clock customer support is no longer an advantage. In today’s world of instant-access communications and commerce, it’s an expectation at the least. And in the case of industries like medical that must respond to urgent matters day or night, it’s a necessity. For this reason, many businesses across all industries rely on live call answering to…

Residential homes and commercial businesses depend on utilities such as electricity, water, gas, and the internet to operate effectively, and those services require constant support and service. As we explored in 2 Ways Utility Companies Can Save The Day (Or Night) With Good Communications, utility companies must have an efficient and effective way to communicate…

Electricity, water, and gas are utilities we rely on to always be available, and we quickly become alarmed when they’re not. When interruptions do occur, utility companies have their hands full trying to keep up with the influx of calls from frustrated or angry customers. Even when there aren’t interruptions, however, it’s still a challenge…

Multitasking has been the rage for so long that it seems like the norm now. We answer calls and send texts or emails while conducting our usual day-to-day business activities, but somehow it doesn’t seem like we’ve become any more productive. If anything, most of us just feel more distracted, and there’s a good reason…

Finding the right answering service can relieve a great deal of time and stress from your work load. Yes, it’s true that answering services will ensure that you never miss a call again—or business opportunity—by promptly answering every call 24 hours a day, 7 days a week. But are you aware that some answering services can…

Not all answering services are the same, that’s for sure. While any call center may claim to have the best services or prices, it’s ultimately the staff and receptionists that determine the caliber of an answering service. At Voice Link of Columbus, Inc., we believe that our company’s greatest asset is our team. We partner…

Keeping your data safe and eliminating outside access to personally-identifying client or customer information is more important than ever. In today’s age of security concerns, every business needs to maintain privacy for their clients’ personal data. And if your business is in a medical or healthcare related field, protecting patient health information is extremely crucial.…

It’s probably happened to all of us at some point. We research a service that we’ve been considering investing in, make a decision about which provider to hire, think we understand the terms and sign the contract, and then the first bill arrives. We wonder why in the world the charge is more than we…