Did you know Voice Link of Columbus, Inc. was started nearly 30 years ago originally to address the need we personally saw for exceptional call answering services in the medical field? Over the years our technology has evolved and our scope has expanded to serve clients across all industries. However, our dedication to superior medical answering services remains our core foundation.  

Along the way, we’ve created several resources to help those in the medical field know best how to navigate hiring and then working with a live answering service. Here’s just a handful of posts and resources that potential and current clients have found most helpful:

The Power of a Phone Call

You know that long hold times or mishandled calls reflect poorly on your practice, but are you aware of the flip side? Prompt and professional customer service doesn’t just help you maintain a status-quo—it actually builds your reputation as a medical practice that truly cares about patients. Read how: 3 Ways A Phone Call Can Make Or Break Your Medical Practice.

Answering patient calls after hours is an age-old challenge for doctors in all fields, and sleep for an on-call doctor is typically an elusive thing. Each call must be answered in case it’s an emergency situation, although often patients will call after hours with non-urgent questions. That’s where we help patients get answers while doctors get sleep: Why Doctors Who Use Live Answering Services Sleep Better at Night.

What Others Say

Many healthcare practices want to know how other medical providers have fared using the Voice Link services. Here’s an example of a Columbus, Georgia, medical business that switched to Voice Link after a frustrating experience with another answering service: Why Gentiva Hospice Columbus Chose Voice Link As Their Answering Service. And here’s an example of a home medical equipment business that chose Voice Link based on referrals and research: 3 Reasons Columbus Home Medical Equipment Chose Voice Link For Their Answering Service

Security

We know that protecting patient health information is extremely crucial, and our secure app gives many medical providers great peace of mind. The YourVoiceLink Secure Mobile App is HIPAA and HITECH-compliant and encrypts information on both the sending and receiving ends. It ensures that every bit of your data remains confidential while still giving you access to important or time-sensitive messages. Here’s how: If Security Is Your Priority, We Have The App For You.

Expertise

Voice Link was started nearly 30 years ago to address the need we personally saw and felt for exceptional health care services for the medical field. In fact, we now consider ourselves leaders in the industry for professional medical answering service solutions. We even wrote an eBook about the many ways live answering services can help you manage and grow your practice. It’s free and offers many valuable tips for how to choose and best utilize an answering service: Free eBook Takes The Mystery Out Of Choosing A Medical Answering Service.

At Voice Link of Columbus, Inc., our passion is helping healthcare companies and medical practices serve their patients with excellent customer service. We believe a live answering service is an extension of your practice and we understand that the way calls are handled can be the difference between patient acquisition and retention, or loss.

Voice Link of Columbus, Inc., offers state-of-the-art technology solutions and personalized customer service 24 hours a day, 7 days a week, 365 days a year. We offer month-to-month service agreements to meet the needs of any practice or business regardless of size. With an 84% referral rate, our excellent reputation, expert staff, and customized technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

 

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