Posts by JoAnn Fussell
How Lawyers Gain New Clients At “Hello”
When current or potential clients call a law firm, they expect to speak with an attorney or at least someone representing the practice. But without a doubt, lawyers are busy with client meetings and court dates, and answering each and every call just isn’t always possible. So how do the most successful lawyers keep up…
Read MoreHow Colleges Are Using Answering Services To Help Students
It’s that time of year when high school seniors are anxiously waiting for acceptance letters from colleges and universities. Meanwhile, the administrative staff at these colleges are working tirelessly to keep up with the mound of applications. On top of that, their phones are usually ringing off the hook with expectant students or parents calling…
Read MoreHow Outsourcing Calls Can Grow Your Legal Practice
Outsourcing calls is becoming an increasingly popular tool for many competitive business industries, and the legal field is no stranger to the trend. Many legal practices already outsource billing, and now many are also outsourcing their phone calls in order to save time, money, and improve client services overall. It’s no secret that attorney’s offices…
Read More3 Ways A Phone Call Can Break Your Legal Practice
The receptionist answering your phones serves as the first impression of your legal practice, but how often is he or she distracted by other calls, in-office clients, or administrative tasks? If your office is like most practices the answer is all too often, but your practice suffers if each incoming call isn’t handled professionally and…
Read MoreWhen “Please Hold” Means “Goodbye” — Part II
As discussed in our last blog post, today’s consumers are fed up with long hold times and are taking to social media to vent their frustrations. As a result, companies’ bottom lines are suffering as customers take their business to competitors that they hope will be more responsive to their needs. In fact, according to…
Read MoreWhen “Please Hold” Means “Goodbye” — Part I
According to a recent article on NBCnews.com, the phrase “your call is important to us, please continue to hold,” is really riling up American consumers and making them think twice about which services or products they’re investing in. Professor Mary Jo Bitner, executive director of the Center for Services Leadership at Arizona State University, explains, “When you put…
Read MoreDon’t Let Storms Shut You Down
The 2017 Farmers’ Almanac predicts that exceptionally cold weather will blanket large portions of the U.S. this winter. For the southeastern states, the Almanac forewarns “penetrating cold and very wet” conditions. Certainly, all of us affected by the 2014 ice storms that brought Atlanta and other areas to a standstill know how “cold” plus “wet”…
Read MoreThe Time Is Right For A Disaster Recovery Plan
The wildfires in the Southeast and the tornadoes across the South serve as powerful reminders that having a disaster recovery plan in place is vital for any business regardless of size or industry. Whether it’s a fire that destroys a warehouse or fallen power lines that shut down computer systems, the key to overcoming a disaster…
Read MoreHow Virtual Receptionists Save Lawyers Time & Money
In the legal industry, virtual receptionists are becoming an increasingly popular alternative to traditional in-office receptionists, providing dedicated client attention for practices large and small. Clients today expect immediate and personal responses, and the attorneys that provide that level of care see results through client retention and acquisition. Potential clients that receive a busy signal…
Read MoreWhy Every Lawyer Needs An Answering Service
Any lawyer, whether practicing solo or with a large firm, can testify that answering calls and responding to voicemails and emails is a job in and of itself. Dedicating proper time and energy to these tasks distracts from serving the legal needs of clients. As a result, attorneys are frequently turning to answering services to…
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