Posts by JoAnn Fussell

In the previous five posts, we’ve discussed what express messaging is, why it works for groups of all sorts such as towns and communities, colleges and universities, businesses, and organizations and how it is easy and efficient to use. Express messaging is a mass notification system that’s useful for anyone who needs to reach a…

JoAnn Fussell, CFO and owner of Voice Link of Columbus, Inc., earned the 2017 Learning By Association Award from the Association of TeleServices International (ATSI). Founded in 1942, the Association of TeleServices International (ATSI) represents 350 of the most sophisticated TeleService agencies in the world. The Learning By Association Sharing Award recognizes the many contributions…

It always an eye-opener when people just how much answering services can do beyond quickly answering phones for businesses of all sizes, across all industries. We also monitor emails, take orders and book reservations, screen employment applicants, and dispatch services. People are also surprised to know that we serve entire towns and municipalities with our…

Millennials are all about mobile technology, and higher education institutions like colleges and universities are adapting with the most up-to-date ways of communicating. Express messaging is one of those ways that administrators keep up with student communications. As an automated mass notification system, express messaging is useful for sending students and staff everything from emergency…

Have you ever become bogged down when trying to gather and maintain email or phone lists for a group or organization you’re part of? Or have you ever gotten overwhelmed by group texts? Let’s face it, communicating to a large group of people—whether it’s for work or play—can be time-consuming and frustrating. But express messaging…

Express messaging is the new way to keep any group of people informed, safe, and connected. It can be used to instantly send alerts, reminders, and notifications to predetermined groups of people in any organization, town, business, school, or community. The automated message-sending platform distributes your information in real time, using your choice of text,…

Why Small-Town Funeral Directors Need a Reliable 24/7 Answering Service to Support Their Community and Uphold Personal Connections Being a funeral director in a small town comes with an extra set of challenges. Any funeral director is called upon to offer attentive and professional care whenever a family is grieving a loved one. Choosing the…

Many businesses, such as florists or online retailers, rely on taking and placing orders by the phone or by email to generate revenue. But processing those orders while also interacting with customers who may be in the shop or on another line is often difficult. Consider the florist, for example. While he’s busy in the…

As we discussed in 6 Winning Phrases For Customer Support – Part I, clear and consistent communication is the foundation of great customer service. When your customers are confident they’ll be taken care of by a friendly and competent customer support representative, they feel valued and much are more likely to remain loyal to your…

Consistent and clear communication is the bedrock to great customer service. When your customers know they’ll be greeted by an attentive, competent representative of your business during each interaction they feel more confident in your brand. Sometimes it helps to have just the right phrases in your pocket to give your customer support that more personable…