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Why Answering Calls Is Never Just About Answering Calls
One of the most common questions people who are contemplating hiring an answering service ask is: “How can an answering service really benefit my business beyond just answering calls more quickly than I’m currently able to?” This is a great question! While answering calls in a timely manner is one of the primary ways we…
How Express Messaging Helps Utility & Power Companies ‘Keep The Lights On’
We’ve all been there. During a storm or even sometimes without reason, the power goes out. If there’s a direct correlation, such as heavy winds or inclement weather, we wonder how long we’ll be without power and how we’ll go about managing the tasks that require electricity, such as working, cooking, or charging electronic devices….
Is Your Answering Service Making Your Customers Think Twice About Doing Business With You?
Around-the-clock customer support is no longer an advantage. In today’s world of instant-access communications and commerce, it’s an expectation at the least. And in the case of industries like medical that must respond to urgent matters day or night, it’s a necessity. For this reason, many businesses across all industries rely on live call answering to…
Why Utility Companies Rely On Answering Services To Keep Their Customers Smiling
Residential homes and commercial businesses depend on utilities such as electricity, water, gas, and the internet to operate effectively, and those services require constant support and service. As we explored in 2 Ways Utility Companies Can Save The Day (Or Night) With Good Communications, utility companies must have an efficient and effective way to communicate…
2 Ways Utility Companies Can Save The Day (Or Night) With Good Communications
Electricity, water, and gas are utilities we rely on to always be available, and we quickly become alarmed when they’re not. When interruptions do occur, utility companies have their hands full trying to keep up with the influx of calls from frustrated or angry customers. Even when there aren’t interruptions, however, it’s still a challenge…
Why You Should Quit Multitasking To Improve Productivity
Multitasking has been the rage for so long that it seems like the norm now. We answer calls and send texts or emails while conducting our usual day-to-day business activities, but somehow it doesn’t seem like we’ve become any more productive. If anything, most of us just feel more distracted, and there’s a good reason…
