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Why Doctors Who Use Live Answering Services Sleep Better at Night
Answering patient calls after hours is an age old challenge for doctors in all fields, and sleep for an on-call doctor is typically an elusive thing. Each call must be answered in case it’s an emergency situation, although often patients will call after hours with non-urgent questions. At Voice Link of Columbus, Inc., we have the medical…
A Doctor’s Guide to Finding the Right Answering Service
Doctors and physicians bear a tremendous responsibility to be accessible to their patients at any given time of the day or night. Whether patients are calling to refill prescriptions, schedule appointments, or to ask advice, their calls must be answered promptly and professionally. For this reason, many doctors or medical practices are turning to answering…
How to Avoid Having an Answering Service Horror Story
At Voice Link of Columbus, Inc., we commonly hear from new clients who have switched to our call center answering service after experiencing horrible customer service from a different call center. These clients tell us horror stories about how their customers were given drastically wrong information about their services, or were put on hold for a…
Why You Should Get To Know Your Virtual Receptionist
Operating a business in today’s economy is a 24/7 affair. Thanks to the internet and cell phones, clients expect to get answers to their questions quickly, if not instantly. For this reason, many businesses are hiring an answering service that provides what’s essentially a virtual receptionist. At Voice Link of Columbus, Inc., we know how finding…
3 Reasons Medical Practices Outsource Calls
At Voice Link of Columbus, Inc. we know first-hand how crucial it is to handle patient calls in a timely manner. In fact, our founders are in the medical field and started Voice Link based on their need for a top-notch answering service. They were tired of paying high prices for poorly performing answering services, and had…
Is Your Hold Button Burning a Hole in Your Pocket?
Did you know that after about 1 minute and 55 seconds of hold time, most callers hang up annoyed, and 34% of them never call back? With the majority of these calls being first-time callers, 34% is a significant amount of missed opportunities for another sale, a good word-of-mouth referral, or even an online review. Interestingly enough, 94%…
