Blog
3 Reasons Medical Practices Outsource Calls
At Voice Link of Columbus, Inc. we know first-hand how crucial it is to handle patient calls in a timely manner. In fact, our founders are in the medical field and started Voice Link based on their need for a top-notch answering service. They were tired of paying high prices for poorly performing answering services, and had…
Is Your Hold Button Burning a Hole in Your Pocket?
Did you know that after about 1 minute and 55 seconds of hold time, most callers hang up annoyed, and 34% of them never call back? With the majority of these calls being first-time callers, 34% is a significant amount of missed opportunities for another sale, a good word-of-mouth referral, or even an online review. Interestingly enough, 94%…
How to Keep Your Patients Happy After Hours
This day and age of fast-paced technology that delivers instant answers can be challenging to medical providers who are striving to provide the best patient care. Patients expect personal customer service and quick answers to questions about their medical concerns. They also expect to receive care and attention if those concerns are urgent, whether it’s day…
How to Choose the Best Answering Service for Your Business [Free Checklist Download]
Good communication is a fundamental aspect of any business-customer relationship. Good communication builds trust and customers who trust a company are 52% more likely to return after having an enjoyable experience. So, if business is booming and your phone is ringing off the hook, congratulations! You’re obviously doing something right. However, with an increased call volume, it’s…
How Outsourcing Calls Can Grow Your Medical Practice
Outsourcing is becoming more popular as technology advances, and the medical field is no stranger to the trend. Many medical practices already outsource billing, and now many are also outsourcing their phone calls. The founders of Voice Link of Columbus, Inc. are in the medical field and created their answering service to meet their goals: Save time;…
Busting the Myths of Live Answering Services
At Voice Link of Columbus, Inc., we’ve worked with numerous business owners who first approached us with common assumptions about the operations and cost of live answering services. They are always delighted when they realize their assumptions were incorrect and that a live answering service would benefit their business in ways they hadn’t even envisioned. Here…
