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Sick and Tired of Answering Calls?
Whether your business is large or small, phone calls and web inquiries are the pipelines to growing your customer base. But what happens when that pipeline gets jammed up because you and your staff are too busy with other imperative tasks to efficiently answer those calls? All too often, both existing and potential customers question…
Why Quality Beats Quantity Every Time When Answering Medical Calls
The debate over quality versus quantity in the healthcare world has never been louder—practitioners are being directed to work more efficiently in shorter and shorter time slots, while patients are often left in the waiting room wondering when they’ll be called for their fifteen minutes of attention. The pace isn’t just picking up within the…
Why Doctors Who Use Live Answering Services Sleep Better at Night
Answering patient calls after hours is an age old challenge for doctors in all fields, and sleep for an on-call doctor is typically an elusive thing. Each call must be answered in case it’s an emergency situation, although often patients will call after hours with non-urgent questions. At Voice Link of Columbus, Inc., we have the medical…
A Doctor’s Guide to Finding the Right Answering Service
Doctors and physicians bear a tremendous responsibility to be accessible to their patients at any given time of the day or night. Whether patients are calling to refill prescriptions, schedule appointments, or to ask advice, their calls must be answered promptly and professionally. For this reason, many doctors or medical practices are turning to answering…
How to Avoid Having an Answering Service Horror Story
At Voice Link of Columbus, Inc., we commonly hear from new clients who have switched to our call center answering service after experiencing horrible customer service from a different call center. These clients tell us horror stories about how their customers were given drastically wrong information about their services, or were put on hold for a…
Why You Should Get To Know Your Virtual Receptionist
Operating a business in today’s economy is a 24/7 affair. Thanks to the internet and cell phones, clients expect to get answers to their questions quickly, if not instantly. For this reason, many businesses are hiring an answering service that provides what’s essentially a virtual receptionist. At Voice Link of Columbus, Inc., we know how finding…
