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Does Your Answering Service Offer The “T.E.A.M” Difference?

Not all answering services are the same, that’s for sure. While any call center may claim to have the best services or prices, it’s ultimately the staff and receptionists that determine the caliber of an answering service.

At Voice Link of Columbus, Inc., we believe that our company’s greatest asset is our team. We partner with each client to become an extension of their business. We value and understand that we can be the difference between customer acquisition, retention or loss and we know that it takes the right people on our team to deliver exceptional customer service, 24 hours a day, 7 days a week.

We actively work to recruit, train, and retain the best talent so that the Voice Link team projects an image of utmost professionalism consistently on behalf of each client.  All customer service representatives receive extensive ongoing service training as well as annual HIPAA-HITECH training.

Our Team Core Values are:

  • Customer Service
  • Respect
  • Communications
  • Team Work
  • Integrity
  • Innovation

Team values are the foundation of Voice Link. In fact, CFO and owner JoAnn Fussell spoke about the value of a team culture when she received the 2017 Learning By Association Award from the Association of TeleServices International (ATSI). Recipients of this award are well known within the community for their generosity of spirit in sharing the insight and knowledge they have gained over their years and for going above the call of duty for the benefit of the telecommunications industry.

Fussell said, “Remember, the letters in “TEAM” stand for “Together Everyone Achieves More,” which reflects her operating principle with her own staff and clients. It’s that emphasis on professional teamwork that has earned Voice Link an 82% referral rate from happy clients like attorney Ted D. Morgan.

Morgan says, “Voice Link of Columbus Inc. has provided my law firm with impeccable service since 2006 … I frequently hear from my clients and other lawyers how “professional” my receptionist was when I know it was VoiceLink answering the phone. Instead of callers being turned off they are handled professionally and efficiently. Today, I never hesitate to transfer my phones to VoiceLink.

Voice Link is a web-enabled professional answering service providing customized customer service 24 hours a day, 7 days a week. Our team of skilled operators provides both traditional and online answering services including call answering, order taking, appointment scheduling, dealer locator, text messaging, reservations and more to save our clients’ valuable time and money while improving their customer’s satisfaction and loyalty.

To learn more about Voice Link’s month-to-month service agreements, expert staff, and state-of-the-art secure mobile app technology, request information online or call (800) 262-2799 for a free consultation.

 

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