You can always bet that at the Masters golf championship in Augusta, Georgia, there are quite a few attendees who are wondering how they’re going to cover their phone calls while there. Cell phones, beepers, and other electronic devices are strictly prohibited on the grounds at all times. In fact, having a cell phone on the grounds can get you banned from the Masters for life.
Whether you’re at the Masters, golfing at your local course, or on vacation, your clients or customers still expect someone to handle your calls. So how do you take time off and not be tied to your phone, but keep your business going without your calls piling up?
While it’s not realistic for your customers to think you’ll be the one to answer your phone, 24/7, it is realistic for them to expect their calls to be received by someone representing your business. That’s where an answering service covers your back, while also taking care of your customers.
Many people don’t realize that answering service plans are not cookie-cutter options. A plan can be tailored to your needs, depending on when you truly need your calls managed. Some businesses choose to outsource all their calls to an answering service, while others opt for after-hours call answering. It’s also quite common for companies that have in-office receptionists to use an answering service for roll-over calls, which are the calls that the receptionists aren’t able to answer because they’re on other lines.
Regardless of which plan a business chooses, a good answering service will offer the flexibility to take over call answering even if it hadn’t been previously planned should the need arise. Need to call an all staff meeting and won’t have team members available to answer the phones? Notify the answering service. Own your own business and want to take the afternoon off but don’t want to be tied to your phone just in case an important call comes in? Notify the answering service, with instructions for which calls they should contact you about.
You can take the time you need while having peace of mind that your calls aren’t piling up. And answering services receptionists can also respond to email inquiries, schedule appointments, take reservations or orders, or assist with CRM management.
Meanwhile, your customers won’t even realize that the friendly receptionist taking their calls isn’t actually in your office — or that you aren’t actually in the office, either.
Day or night, outsourcing your calls will ensure that your customers are attended to professionally and promptly, 24/7, 365 days a year. Voice Link offers 26 years of experience in complete telecommunication solutions and provides live answering services that exceed your expectations. We don’t just tell you how good we are, we prove it with a one-month free trial. Request information onlineor call us at (800) 262-2799 for a free consultation.
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