When Hiring A Local Answering Service Matters Most
Choosing the best answering service for your business can be daunting. There are many factors to take into consideration, including whether or not the answering service should be local to your part of the country or not. If your business is one that depends on local connections and working one-on-one with customers in your area, then a local answering service provides a personal touch that no other answering service can match. And, as we explored in Why Customer Service Needs To Be Your Top Priority in 2018, a personal touch is what today’s customers are craving.
Connecting with your customers through a personal touch might be as simple as commenting on the weather, or being familiar with the part of town where they work. Voice Link of Columbus, Inc. has been in business for nearly three decades, with state-of-the-art call centers in Columbus and LaGrange, Georgia. Our professionally trained receptionists live where many of our clients’ customers live and can relate to local happenings.
We’ve all probably experienced placing a call and finding ourselves talking to someone across the country, or even overseas. Accents, dialect, and language can sometimes become barriers to clear communication. This is particularly true in the case of larger call centers that employ overseas agents in India or the Philippines to answer their calls.
A local advantage also comes in handy when it comes to getting an answering service set up or troubleshooting any glitches along the way. As Sherry Donaldson of Columbus Home Medical Equipment said, “JoAnn from Voice Link came out to our offices, set things up, and showed us exactly how it all works. They’re all so personable and helpful.”
Plus, if your company deals with any geographical factors, such as navigating traffic around Atlanta, then working with a Georgia-based answering service that’s familiar with the situation has a definite advantage.
Your customers will feel more like they’re talking to a neighbor rather than a stranger. And helping them feel like we might be right next door with a slice of peach pie and a tall glass of sweet tea is part of that personal touch customers are expecting today.
With an 82% referral rate, Voice Link of Columbus, Inc. knows that how your calls are handled reflects on the reputation of your business and that using the right call center can make the difference between losing and keeping a customer. Specializing in the healthcare and medical industry, Voice Link provides live answering services that exceed your expectations. Request information online or call us at 1-800-262-2799 to learn how we can meet your telecommunications needs and exceed your expectations.