The cost of your business’s phone calls extends well beyond what you see on a monthly billing statement. To truly calculate the impact phone calls are having on your bottom line, you need to look beyond how many minutes you log to the bigger picture. What are your phone calls costing you when it comes to time, money, and growth?
Let’s be honest—phone calls can consume or even waste a lot of time. It’s not just the time to answer the call that’s the real problem—it’s the distraction that call creates. Regaining focus after a call to return to the task you had been working on takes effort, and often the call leads to other tasks that have nothing to do with what you were trying to accomplish. The distractions add up over time and drain your team’s productivity.
With an answering service handling all your calls, you and your staff can focus on your work. The service will notify you of high priority calls that do need to be attended to, as well as send you a log of all calls within a specified time-frame. Any calls that still require action can be returned in a timely manner at your convenience.
When phone calls interrupt your staff’s productivity during business hours, the lost time and focus equates to lost revenue. And even if a business hires a full-time receptionist to manage calls, that adds the expense of a salary, benefits, and holiday pay. On top of that, many businesses arrange for some level of after-hours call answering, which requires the expense of a staff member’s time as well.
For this reason, more businesses today are transitioning from having staff members answer all incoming calls to hiring a live voice answering service. The monthly cost of hiring a voice answering service can be drastically less than the cost of paying salary and benefits for a traditional receptionist who isn’t available 24×7, or for the time staff members spend fielding calls.
Some businesses use answering services for after-hours calls only, while others outsource all their calls to answering service. Either way, a live voice answering service acts as an extension of your business, attending to your customers promptly, 24/7, 365 days a year.
Hiring the right answering service is an investment in the growth of your business. At Voice Link of Columbus, Inc., we know that businesses see an increase in profit margins and improve productivity with the help of a live answering service. By allowing a call center to manage your business’s call volume, you enable your staff to focus on quality, performance, and productivity.
In the meantime, your customers are greeted by friendly, professionally trained receptionists around the clock. They’ll no longer be frustrated by long hold times or greeted by voicemail. Providing personalized attention and excellent customer support translates to happy, loyal customers who are more likely to make a referral to their friends and family. Then, as your business grows, your answering service will be staffed and equipped to expertly handle your increased call volume.
Voice Link of Columbus, Inc. can save you valuable time and money by managing your phone calls whenever you need, whether during peak hours, after office hours, or around the clock. We can also help with tasks such as appointment scheduling, event registrations, or e-commerce. Our monthly plans contain no hidden fees and are tailored to suit your unique needs.
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