Whether your business is large or small, phone calls and web inquiries are the pipelines to growing your customer base. But what happens when that pipeline gets jammed up because you and your staff are too busy with other imperative tasks to efficiently answer those calls? All too often, both existing and potential customers question your competence and look elsewhere.

Fortunately, there’s a solution that’s easier and more affordable than hiring more staff to handle calls — a live answering service. At Voice Link of Columbus, Inc., we’ve seen businesses in various industries such as healthcare, legal, higher education, and real estate excel at customer relations and increase profits simply by hiring a live answering service. Here’s why it works.

With a live answering service, specially trained operators provide both phone and online answering services, including order taking, help desk or technical support, appointment scheduling, and more. Your calls are answered by a professional, friendly operator who greets each caller with the name of your business and knows how you prefer questions to be answered. In fact, the agents are so familiar with your business that customers don’t even realize they’re speaking with someone in a call center, rather than in your office.

The advanced technology of answering service call centers allows for streamlined operations of customer care, which enables you and your staff to focus on your own productivity. Studies have shown that it takes up to 20 minutes to return to a task after being distracted by a phone call — that adds up to a lot of lost time to your staff. With a live answering service, your calls will be answered quickly at any time of the day or night by agents who are solely dedicated to answering inquiries.

Many excellent answering service plans start around $30/month, which is considerably less cost than if you were to hire even one more staff member to answer your calls. Best of all, you’ll have the peace of mind that your customers’ calls aren’t being neglected and that the pipeline of communication is kept clear for opportunity and growth.

Day or night, outsourcing your calls will ensure that your customers are attended to with care and compassion, 24/7, 365 days a year. Voice link offers 26 years of experience in professional answering services and provides live answering services that exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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