Why Small Healthcare Practices Need Live Answering Services

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Although it’s a common misperception, answering services or call centers aren’t just for big businesses. In fact, a live telephone answering service can give a small practice a big advantage when it comes to customer care, 24/7, reliability, and technology that small healthcare providers struggle to cover in-house. At Voice Link of Columbus, Inc., we’ve watched many smaller practices expand to a larger client base thanks to having the right answering service on their side. Here’s why.

The staff at smaller healthcare practices have their hands full managing the predictable day to day operations of patient care, phone calls, and data management, not to mention responding to the unexpected patient emergencies. An answering service provides a team of virtual receptionists that’s equipped to quickly and courteously answer all patient calls regardless of the time of day or night — all at a fraction of the cost of a single in-house staff member.

Your patients may not care if your practice is small or large—what matters to them is that they feel attended to, whether their needs are routine or urgent. Patients and their families report a greater sense of confidence in their healthcare providers when their calls are answered and their healthcare concerns are addressed promptly, with compassion. Callers who are greeted by an automated system or who a prompted to leave a voicemail are far more likely to hang up than callers greeted by a live operator representing your practice by name.

And If clients are indeed choosing your practice because they believe fewer patients may mean quicker attention, then ensuring that their calls are answered by a live person without delay leads to higher customer retention and referral. No matter the size of your practice, a medical answering service allows you to be attentive and available to all of your patients, even while you focus on just the one in front of you.

Voice Link was founded by medical practitioners, for medical practitioners, and offers month-to-month service agreements to meet the needs of any healthcare practice regardless of size. Secure HIPAA/HiTech messaging using our new phone app, appointment scheduling, and customized communication solutions save you time and money while optimizing patient care.

Voice link offers 26 years of experience in professional live answering services for all a variety of healthcare industries, including hospitals, hospice, dentists, physicians, and home health care. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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