The holidays are upon us once again, and many of us are planning on spending some extra time with family and friends. Meanwhile, business goes on as usual as far as most customers understand. So how do you take time off without being tied to your phone? And how do you keep your business going without your calls piling up or your customers getting frustrated?
There’s a simple solution. The professional receptionists at a live answering service cover your back while you take some much-needed time to kick back. Your customers’ calls are answered by a friendly agent who’s trained to know which matters are urgent enough to notify you about, and which are not.
You determine when you need the answering service and when you don’t. Some businesses choose to outsource their calls to an answering service 24/7 over the holidays, while others opt for after-hours call answering. Or, if you have some staff members still fielding calls over the holidays, an answering service can pick up any calls that those staff members aren’t able to answer.
Regardless of which plan a business chooses, a good answering service will offer the flexibility to take over call answering even if it hadn’t been previously planned, should the need arise.
Having a holiday staff party and won’t have receptionists available to answer the phones? Notify the answering service. Own your own business and want to take the afternoon off to attend your child’s Christmas play but don’t want to miss an important call should it come in? Notify the answering service, with instructions for which calls they should contact you about.
You can take the time you need while having peace of mind that your calls aren’t piling up and your customers aren’t left hanging. Plus, answering services receptionists can also schedule appointments, take reservations or orders, or assist with CRM management.
Meanwhile, your customers won’t even realize that the person they’re speaking with isn’t actually in your office — or that you aren’t actually in the office, either.
How your calls are handled can either build or break the reputation of your business, and a live answering service can be the partner you need to keep and gain customers, not lose them. Voice Link of Columbus, Inc. can help you deliver the service your customers deserve by managing your calls whenever you need— during peak hours, after business hours, or 24/7 around the clock.
With an 82% referral rate, Voice Link provides live answering services that will exceed your expectations and will keep your customers coming back. Our monthly plans contain no hidden fees and are tailored to suit your unique needs. Request information online or call us at (800) 262-2799 for a free consultation.