It’s probably happened to all of us at some point. We research a service that we’ve been considering investing in, make a decision about which provider to hire, think we understand the terms and sign the contract, and then the first bill arrives. We wonder why in the world the charge is more than we understood it would be, and then we see the extra fees that are included—but which we weren’t aware of ahead of time.
The experience of being charged with hidden fees can leave us scrambling to decide how to either cover the expenses or protest the extra charges. Sometimes it’s not even so much the cost of the additional charges that are the problem, it’s the feeling of being deceived by a company you trusted to be forthright with the complete cost of a service you took the risk to invest in.
For answering service companies, these hidden fees typically appear in the form of charges for any change you make to your call answering scheduling, fees for making changes to your on-call staff person that’s to be contacted in case of an emergency, or fees for going over the allotted time in your plan.
However, as you probably are already aware, clear and consistent communication must be the rock-solid foundation of any business-customer interaction. Time and time again we learn that good communication builds trust, and trust is the cornerstone of any healthy relationship—businesses included.
At Voice Link of Columbus, Inc., we believe that every reputable business deserves high-quality service at an affordable price—with no hidden fees or charges. That’s why our packages start as low as $29.00. In order to get the most out of our answering services, we allow you to customize your package to match your unique needs and select which answering services will help you reach your business goals.
In fact, it’s our firm belief—and our clients’ experience—that hiring a live answering service can actually save you money. Answering services offer prompt 24//7 coverage at typically a fraction of the cost employing a staff member who also requires benefits and time off. Plus, research has shown that more than a third of callers will hang up when they are put on hold or receive voice mail. Those lost calls could be costing you business, but Voice Link’s friendly, professional receptionists will make sure that you never miss a call again.
Answering services with live receptionists ensure your callers receive the attention they deserve, 24/7, which is an investment in your business growth. The operators at live answering services are essentially virtual receptionists who have the training, technology, and experience to act as an extension of your business. To learn more about what they can do beyond answering your calls, check out Understanding Virtual Assistants — What They Do And How To Find The Right One.
The virtual receptionists at Voice Link of Columbus, Inc. have earned an 82% referral rate, thanks to our customized communication solutions, secure messaging, and appointment scheduling services that save our clients time and money while increasing their customer loyalty.
Voice Link offers month-to-month service agreements to meet your unique needs, with no hidden fees. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.